JOB Description

Apply for the Experience Officer position at GIG Logistics in Abuja (Gwagwalada and Mararaba Terminals). Learn about the qualifications, responsibilities, and application process.

Experience Officer Job at GIG Logistics

Customer service professionals looking to build a career in Nigeria’s logistics and transportation industry can apply for the Experience Officer position at GIG Logistics.

This opportunity is based at the company’s Gwagwalada and Mararaba terminals in Abuja (FCT). The successful candidate will support passengers by managing ticket sales, travel bookings, customer enquiries, and terminal operations while ensuring a positive travel experience.

Job Overview

Position: Experience Officer
Company: GIG Logistics
Location: Gwagwalada & Mararaba Terminals, Abuja (FCT), Nigeria
Employment Type: Full-Time
Industry: Logistics / Transportation / Customer Service
Application Deadline: Not Specified

About GIG Logistics

GIG Logistics is part of The GIG Group and is recognized as one of Nigeria’s leading logistics and transportation companies. Established in 2012 and headquartered in Lagos, the company provides logistics, parcel delivery, and passenger transport services while leveraging technology to improve operational efficiency and customer experience.

With a growing network across Nigeria, GIG Logistics continues to invest in digital solutions that simplify travel and logistics services for individuals and businesses.

About the Role

The Experience Officer serves as one of the first points of contact for customers visiting GIG terminals. The role combines customer service, ticket sales, reservation management, and operational support to ensure passengers receive timely assistance throughout their travel journey.

Candidates should be comfortable interacting with customers, handling travel enquiries, and working in a fast-paced terminal environment.

Key Responsibilities

The successful candidate will:

• Sell bus tickets to walk-in passengers at designated terminals.
• Assist customers with making new travel bookings and modifying existing reservations through the online booking platform.
• Create and maintain accurate passenger reservation records.
• Respond to customer enquiries and resolve complaints received in person, by phone, or via email.
• Forward travel rescheduling requests to the appropriate department.
• Provide accurate information about travel schedules, fares, payment options, and company services.
• Make arrival and departure announcements using the terminal’s public address system.
• Assist passengers with luggage check-in procedures.
• Escalate customer complaints and emergency situations to the appropriate personnel when necessary.
• Follow company policies regarding reservations, cancellations, and no-show passengers.
• Promote the company’s online booking platform, mobile application, and other available services.

Qualifications and Experience

Applicants should possess:

• Bachelor’s Degree from a recognized institution.
• Between one (1) and three (3) years of relevant work experience in customer service, hospitality, transportation, logistics, or a related field.

Skills and Competencies

The ideal candidate should demonstrate:

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to remain calm and professional when handling customer concerns.
• Good organizational and multitasking skills.
• Basic computer proficiency and ability to use online booking systems.
• Attention to detail and accuracy.
• Ability to work effectively in a busy customer-facing environment.
• Teamwork, reliability, and a positive attitude.

Why Consider This Opportunity?

This position offers valuable experience in customer service, transportation operations, and digital booking systems within one of Nigeria’s established logistics companies. It is suitable for graduates seeking to build careers in logistics, travel services, operations management, or customer experience.

Working directly with passengers also provides opportunities to strengthen communication, problem-solving, and relationship management skills.

Before submitting your application, take a few minutes to review your CV and ensure it highlights your customer service experience, communication skills, ticketing or reservation system knowledge, and any achievements in handling customer enquiries or improving service delivery.

Employers often look for candidates who can demonstrate professionalism and a customer-first approach. If you’re updating your resume, our guide on How to Write a Professional CV in Nigeria That Gets Interviews (2026 Guide) offers practical tips to help you create a CV that stands out to recruiters.

How to Apply

Interested and qualified candidates should send their updated Curriculum Vitae (CV) to:

Email: jobs@thegiggroupng.com

Use the Job Title and preferred location as the subject line of your email.

Example: Experience Officer – Gwagwalada or Experience Officer – Mararaba.

Related Customer Service and Logistics Jobs You May Like

If you’re interested in building a career in logistics, transportation, or customer service, you may also want to explore our latest Customer Service Representative Jobs in Nigeria, Logistics First Line Supervisor, Regional Monitoring and Evaluation Officer  Job, Admin / Facility Officer Job , And Front Desk Officer Jobs, Applying for multiple relevant opportunities can improve your chances of securing a role that matches your skills and career aspirations

Application Deadline

Not Specified

Since no closing date has been announced, interested candidates are encouraged to submit their applications as early as possible.

Tips for a Strong Application

Before applying, ensure your CV highlights your customer service experience, ticketing or reservation systems knowledge, communication skills, and ability to manage customer enquiries professionally. If you have previously worked in transportation, hospitality, aviation, logistics, or retail, include measurable achievements such as customer satisfaction improvements, sales performance, or service excellence awards.

Tailoring your CV to demonstrate your ability to work in a customer-facing environment can improve your chances of being shortlisted.

A well-written CV can help you get shortlisted, but interview preparation is equally important. Employers often ask customer service candidates how they handle difficult customers, resolve complaints, work under pressure, and communicate with different types of clients.

Preparing your responses in advance can help you make a confident impression. Our guide on 30 Common Job Interview Questions in Nigeria (With Sample Answers and Expert Tips) provides practical examples and expert advice to help you succeed in your next interview.

Conclusion

The Experience Officer position at GIG Logistics offers an opportunity to work in a dynamic transportation environment while helping passengers enjoy a smooth travel experience. If you have strong communication skills, enjoy interacting with customers, and meet the stated qualifications, prepare your application carefully and submit it as soon as possible. A well-structured CV that highlights your customer service achievements and operational experience can strengthen your application.