Job Overview

FairMoney is seeking a Recovery Manager to strategically lead and manage loan recovery operations from its Umuahia, Abia location. The role is responsible for improving the timely recovery of overdue loans, reducing non-performing loan ratios and enforcing credit terms in line with CBN regulations, internal policies and ethical standards.

The position oversees a nationwide or regional team of field recovery officers, supervisors and third-party agents. It combines field strategy, recovery performance management, regulatory compliance, people leadership, stakeholder coordination and process improvement.

Job Details

Employer: FairMoney
Job Type: Full Time
Qualification: Bachelor’s degree in Business, Finance, Economics, Accounting, or a related field
Preferred Qualification: MBA or professional certification
Experience: 6+ years of experience in field recovery within the financial lending industry; minimum of 2-3 years in a senior leadership or field supervisory role
Job Field: Operations
Location: Abuja, Port Harcourt, Kano, Umuahia
Work Arrangement: Hybrid

About the Organization

FairMoney is a mobile banking institution focused on extending credit to emerging markets. Established in 2017, the company operates primarily in Nigeria and has secured nearly €50 million in funding from global investors, including Tiger Global, DST and Flourish Ventures.

FairMoney is building a mobile banking platform and point-of-sale solution for emerging markets. Its services include digital microcredit, current accounts, savings accounts, debit cards and POS solutions for merchants and agents. The company has a diverse workforce representing more than 27 nationalities and focuses on reshaping financial services for underserved communities.

Responsibilities

• Develop and execute field recovery strategies to reduce Portfolio at Risk.
• Set field targets, key performance indicators, zonal recovery plans and daily activity expectations for recovery teams.
• Coordinate borrower visits, skip-tracing, location validation and recovery escalations.
• Approve restructuring or settlement offers within delegated authority.
• Track and report field activities using digital tools.
• Ensure recovery processes follow CBN Consumer Protection Regulations, credit risk guidelines and ethical collection practices.
• Conduct periodic audits of field actions to prevent misconduct, fraud and undue customer harassment.
• Recruit, train and supervise field recovery officers, zonal supervisors and contract agents.
• Work with Credit, Collections, Risk, Legal, Operations and Customer Service teams on holistic case management.
• Liaise with community leaders, law enforcement and local authorities when required and permitted.
• Prepare recovery performance reports for senior management.
• Improve field recovery processes, route planning, customer tracking and reporting structures.
• Develop and implement standard operating procedures for field escalations, repossessions and collateral realization.

Requirements and Qualifications

A bachelor’s degree in Business, Finance, Economics, Accounting or a related field is required. Candidates should have experience in field recovery within the financial lending industry and experience in a senior leadership or field supervisory role.

• Familiarity with CBN Microfinance Guidelines, debt recovery laws and ethical collection standards.

An MBA or professional certification is an added advantage.

Compensation and Work Conditions

Benefits

• Private health insurance
• Pension plan
• Paid time off
• Hybrid work model
• Training and development

Recruitment Process

1. Screening interview with a member of the Talent Acquisition team.
2. Technical interview with the Head of In-house Collections.
3. Final interview with the Director of Merchant Lending.

Quick Eligibility Check

• Minimum qualification: Bachelor’s degree in Business, Finance, Economics, Accounting, or a related field
• Preferred qualification: MBA or professional certification
• Required experience: 6+ years of experience in field recovery within the financial lending industry; minimum of 2-3 years in a senior leadership or field supervisory role
• Verified duty station: Umuahia, Abia, Nigeria
• Employment type: Full Time
• Work arrangement: Hybrid
• Core requirement: Familiarity with CBN Microfinance Guidelines
• Core requirement: Knowledge of debt recovery laws
• Core requirement: Familiarity with ethical collection standards

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• If applicable, make the preferred qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Operations skills stated in this vacancy.
• Confirm that the vacancy is still open before submitting your application.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 5, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the official employer channel provided on this page. Do not pay anyone to submit or process your application, and verify unexpected recruitment messages directly with the employer.

How to Apply

Interested and qualified candidates should submit their application through the employer’s official application platform using the Apply for Job button on this page.