Anti-Fraud Manager — Mobile Installment

Job Overview

PalmPay Limited is seeking an Anti-Fraud Manager to lead end-to-end anti-fraud operations for its device installment business in Nigeria. The role will build and manage a multifunctional team covering phone investigation, field verification, intelligence monitoring, and data analytics and quality assurance.

The successful candidate will establish and operate a full-cycle anti-fraud process covering alert generation, investigation, fraud determination, channel enforcement, and post-case review. The position reports directly to the Head of Global Anti-Fraud Operations, with a dotted-line reporting relationship to the PalmPay Nigeria Country Head.

Job Details

Employer: PALMPAY LIMITED
Job Type: Full Time
Qualification: Bachelor's degree or above
Experience: 5+ years of experience in anti-fraud, risk management, compliance, or internal audit within the financial services or telecommunications industry
Job Field: Project and Program Management
Location: Lagos
Application Deadline: December 13, 2026

Responsibilities

Team Leadership

• Build, lead, and develop the local anti-fraud team across multiple functional areas.
• Manage recruitment, onboarding, training, performance management, and day-to-day task allocation.
• Foster a high-performance culture focused on investigation quality, operational efficiency, and continuous improvement.

Anti-Fraud Operations

• Oversee the full investigation workflow for suspected fraud cases, ensuring P0–P3 tiered cases are handled according to standard operating procedures and with appropriate urgency.
• Review and sign off on fraud determination conclusions using the F0–F4 severity grading system, with accountability for determination accuracy.
• Maintain the case ledger and track core operational key performance indicators, including fraud detection rate, investigation coverage ratio, and case closure cycle time.
• Conduct weekly case reviews to identify investigation blind spots and refine investigation strategies.

Channel Risk Management

• Establish and enforce a channel violation penalty framework for agents and dealers.
• Drive remediation, restriction, or termination of high-risk channels.
• Collaborate with the sales team to embed anti-fraud requirements into channel onboarding and ongoing management.
• Produce periodic high-risk merchant and agent profiles and build a channel risk-scoring system.

Intelligence and Early Warning

• Guide the intelligence monitoring team in application data analysis and social media sentiment surveillance.
• Conduct rapid-response analysis of emerging fraud patterns, including NIN forgery, face-swap attacks, and agent multi-accounting.
• Support headquarters data teams with cross-market intelligence benchmarking and fraud-pattern sharing.

Cross-Functional Collaboration and Reporting

• Work closely with sales, collections, and credit review teams to ensure anti-fraud measures are effectively implemented across the business.
• Submit weekly anti-fraud operations reports in English to headquarters.
• Escalate material cases in real time.
• Participate in bi-weekly global anti-fraud benchmarking and intelligence-sharing sessions.

Requirements and Qualifications

• Nigerian national or holder of a valid work permit.
• Bachelor’s degree or above.
• At least 5 years of experience in anti-fraud, risk management, compliance, or internal audit within the financial services or telecommunications industry.
• Proven team management experience, including leadership of teams with 10 or more members.
• Strong familiarity with the business environment and security landscape in Northern Nigeria, including Kano, Katsina, and Kaduna.
• Fluent in written and spoken English, with the ability to independently produce analytical reports in English.
• Proficient in Excel with foundational data analysis capabilities.
• Willingness to be based in Lagos and occasionally travel to Kano, Abuja, and other locations.

Experience in device installment, consumer lending, or buy now, pay later services; familiarity with PalmPay products or the Nigerian mobile payments ecosystem; hands-on experience with anti-fraud systems or rule engines; and professional certifications such as CAMS, CFE, or equivalent are preferred.

Quick Eligibility Check

• Minimum qualification: Bachelor's degree or above
• Required experience: 5+ years of experience in anti-fraud, risk management, compliance, or internal audit within the financial services or telecommunications industry
• Verified duty station: Lagos
• Employment type: Full Time
• Core requirement: Nigerian national or holder of a valid work permit
• Core requirement: Experience leading teams of 10 or more members
• Core requirement: Fluent written and spoken English with analytical reporting ability
• Core requirement: Willingness to be based in Lagos and travel occasionally
• Preferred requirement: Experience in device installment, consumer lending, or buy now, pay later services
• Preferred requirement: Familiarity with PalmPay products or the Nigerian mobile payments ecosystem
• Preferred requirement: Hands-on experience with anti-fraud systems or rule engines
• Application deadline: December 13, 2026

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Project and Program Management skills stated in this vacancy.
• Submit through the verified application channel before the stated deadline.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 19, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the verified application channel provided on this page. Do not pay anyone to submit or process your application. Verify unexpected recruitment messages with the named employer or authorized recruiter through an independently confirmed contact channel.

How to Apply

Interested and qualified candidates should use the verified application or recruitment channel supplied for this vacancy through the Apply for Job button on this page.