Job Overview

Pack N Pay Limited is hiring a Social Media Manager in Port Harcourt to manage digital content, social media, email campaigns, and online communities.

Social Media Manager at Pack N Pay Limited – Port Harcourt

Location: Port Harcourt, Rivers State, Nigeria
Job Type: Full-Time
Company: Pack’N’Pay Limited
Application Deadline: Not Specified

Pack’N’Pay Limited is looking for a Social Media Manager to strengthen its B2C digital presence and build stronger connections with customers across social media and other online channels.

The role goes beyond simply publishing posts. The successful candidate will be responsible for creating content, managing online communities, supporting email marketing, monitoring digital performance, and helping turn audience engagement into measurable business outcomes.

This position may suit a digital marketer or content professional who combines creativity with an understanding of data. You should be comfortable developing content for different platforms, following changing digital trends, engaging with online audiences, and using performance insights to improve future campaigns.

About Pack’N’Pay

Pack’N’Pay is a product of CIC Integrated Services LTD. CIC was established as a wholesale business supplying food to offshore catering companies serving offshore workers.

Pack’N’Pay was later developed to use technology to address challenges faced by retailers and wholesalers. The business officially began operations on January 18, 2021, and launched its e-commerce website on March 1, 2021.

What You Will Be Responsible For

The Social Media Manager will oversee a range of digital marketing and communication activities, with a focus on growing the company’s online presence and improving customer engagement.

Create Content for Social Media Platforms

You will develop and publish content that reflects the Pack’N’Pay brand while being appropriate for the audience and format of each platform.

Your responsibilities will include:

• Creating content for Facebook, Instagram, X (Twitter), TikTok, LinkedIn, and other relevant platforms.
• Producing videos, graphics, reels, stories, and written content.
• Adapting content to suit different audiences and social media channels.
• Maintaining a monthly content calendar.
• Coordinating content with ongoing marketing campaigns and promotions.
• Maintaining consistency in the company’s visual and written communication.
• Optimising content to improve reach, engagement, and audience response.

The role requires someone who can move comfortably between creative work and the practical planning needed to maintain a consistent publishing schedule.

Manage Email Marketing Campaigns

Social media will be an important part of the role, but the position also includes responsibility for email marketing and customer communications.

You will be expected to:

• Plan and execute email marketing campaigns and newsletters.
• Develop promotional and customer engagement emails.
• Maintain the customer email database.
• Segment audiences to make communications more relevant.
• Monitor email open rates, click-through rates, and conversions.
• Use campaign results to improve future email communications.

Experience with email marketing platforms and campaign management will therefore be valuable in this position.

Build and Manage Online Communities

The Social Media Manager will also play a role in developing relationships with Pack’N’Pay’s online audience.

This includes:

• Responding to comments, messages, and customer enquiries promptly.
• Creating opportunities for meaningful audience interaction.
• Developing interactive content that encourages participation.
• Supporting customer experience by monitoring feedback.
• Escalating customer issues to the appropriate teams when necessary.
• Identifying influencers, content creators, and potential strategic partners whose audiences align with the brand.

Good community management requires more than replying to comments. The successful candidate should be able to understand audience concerns, identify useful feedback, and communicate professionally on behalf of the business.

Track Digital Performance and Use Data

Creative content needs to produce measurable results. The person in this role will monitor digital performance and use the findings to improve campaigns.

Key activities include:

• Monitoring reach and engagement.
• Tracking follower growth.
• Reviewing email campaign performance.
• Monitoring website traffic and conversions.
• Following social media and digital marketing trends.
• Reviewing competitor activity.
• Identifying new opportunities for improving digital performance.
• Preparing weekly and monthly performance reports.
• Providing practical recommendations based on performance data.

The role calls for a data-aware marketer who can look beyond likes and follower numbers and understand how digital activity contributes to customer engagement and business growth.

Support Marketing Campaigns and Product Launches

The Social Media Manager will work with colleagues across the business to support marketing activities and promotional campaigns.

You will collaborate with teams such as:

• Sales
• Marketing
• Customer Experience
• Operations

The position may also involve providing digital coverage during company events. This could include taking photos and videos, creating stories, and supporting live-streaming activities.

You will also be expected to contribute ideas for campaigns designed to support customer acquisition, engagement, and retention, along with other duties assigned by Management.

Qualifications and Experience

Applicants should have one of the following:

• OND in Marketing, Mass Communication, Communications, Business Administration, or a related field.
• HND in a relevant discipline.
• Bachelor’s degree in Marketing, Mass Communication, Communications, Business Administration, or a related field.

The company is seeking candidates with 2–4 years of experience in social media management, digital marketing, content marketing, or a related area.

Applicants should also have:

• Strong content creation skills.
• Experience with graphic design, video editing, and copywriting.
• Experience using Canva, CapCut, Adobe Creative Suite, or similar creative tools.
• Experience managing email marketing campaigns and email marketing platforms.
• A good understanding of social media algorithms and digital trends.
• Knowledge of audience engagement strategies.
• Excellent written and verbal communication skills.
• Strong organisational abilities.
• Creativity and attention to detail.

Knowledge of Meta Business Suite, Google Analytics, SEO, and paid advertising will be an added advantage.

With employers looking for both creative ability and measurable digital marketing results, your CV should clearly show the platforms you have managed, campaigns you have worked on, and the results you achieved. If you are updating your application for this role, our guide on How to Write a Professional CV in Nigeria That Gets Interviews (2026 Guide) can help you present your skills and experience more effectively.

The Kind of Digital Marketer Pack’N’Pay Is Looking For

The position is likely to suit someone who can combine creative thinking with reliable execution.

Pack’N’Pay is looking for a professional who:

• Enjoys storytelling and creating digital content.
• Understands how social media trends influence audience behaviour.
• Takes initiative and can work independently when required.
• Uses performance data to improve content and campaigns.
• Communicates effectively with colleagues and customers.
• Works well with teams across different business functions.
• Can adapt to a fast-moving and growth-focused working environment.

A strong candidate should also be able to explain how previous digital campaigns or content projects contributed to measurable results.

What Pack’N’Pay Offers

According to the supplied vacancy information, the benefits package includes:

• Competitive salary.
• Performance-based incentives.
• Health Maintenance Organisation (HMO) coverage.
• Pension.
• 13th-month salary.
• Leave allowance.
• A supportive and collaborative work environment.

The specific salary amount and details of the benefits package were not provided in the available listing. Applicants can seek clarification on the full compensation and benefits structure during the recruitment process.

Is This Role a Good Fit for You?

This position may be suitable for a social media professional who enjoys both creative and analytical work. You will need to produce content, manage online conversations, coordinate campaigns, and review performance data.

Applicants should be prepared to demonstrate practical experience rather than simply listing social media platforms on their CV. Examples of previous campaigns, content projects, audience growth, engagement improvements, or conversion-focused work can help show the value you have delivered in previous roles.

Because a portfolio is specifically requested, candidates should make sure the examples they submit are relevant, clearly presented, and genuinely reflect their own work.

Interested candidates should consider applying promptly and confirm that the position remains open before submitting their application.If you are shortlisted, you may be asked about your previous campaigns, content strategy, social media growth, community management, and how you have used analytics to improve results. It may be helpful to prepare in advance by reviewing 30 Common Job Interview Questions in Nigeria (With Sample Answers and Expert Tips) before submitting your application.

How to Apply

Interested and qualified candidates should forward their CV to:hr@packnpay.com.ngusing ” Social Media Manager – Port Harcourt” as the subject of the mail.

Applicants should ensure that their CV highlights relevant experience in social media management, digital marketing, content creation, email marketing, community management, and campaign performance.

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These opportunities may be worth exploring if your experience is in digital marketing, social media, content creation, lead generation, marketing campaigns, or business growth.

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