Customer Care Officer at Watu Credit – Lagos

Job Overview

Watu Credit Limited is hiring a Customer Care Officer for a full-time, mid-level position in Lagos. The officer will represent the company’s client-service approach by maintaining a positive experience for prospective, new and existing customers at an assigned branch or office.

The position involves managing inbound and outbound calls, responding to enquiries, gathering customer feedback and maintaining accurate communication records. The successful candidate will also update databases, prepare reports and coordinate with other departments to ensure that customer matters are handled appropriately.

Applicants should possess a BSc or HND in Communications or another relevant discipline, speak French fluently and have at least three years of relevant work experience. Previous experience in customer service or telesales is also required.

Job Details

• Company: Watu Credit Limited
• Job Title: Customer Care Officer
• Location: Lagos, Nigeria
• Job Type: Full Time
• Career Level: Mid Level
• Qualification: BSc/HND
• Experience: At least three years
• Job Field: Customer Care
• Salary: Not specified
• Application Deadline: Not specified

About Watu Credit Limited

Watu is an asset-finance company that provides financing for motorcycles and three-wheelers. Its services are intended to help customers access assets they can use to pursue business and economic opportunities. Watu reports serving more than 30,000 customers in Nigeria.

Key Responsibilities

The Customer Care Officer will:

• Make inbound and outbound calls to customers, clients and other stakeholders.
• Provide relevant information, gather feedback and follow up on earlier interactions.
• Maintain accurate communication records and update the customer database.
• Work with other departments to ensure customer concerns are handled appropriately.
• Enter and update information in the communication-management system.
• Prepare and analyse reports on communication activities and outcomes.
• Respond to enquiries, resolve customer concerns or escalate them when necessary.
• Support the team in meeting established communication goals and targets.
• Protect confidential customer information and comply with company procedures and applicable standards.

Qualifications and Experience

Applicants should have:

• A BSc or HND in Communications or another relevant discipline.
• At least three years of relevant work experience.
• Previous experience in customer service or telesales.
• Fluency in French.
• Excellent written and verbal communication skills.
• Experience using communication-management software and databases.
• Intermediate or higher Microsoft Excel proficiency.
• Working knowledge of Google Docs, Google Sheets and Smartsheet.
• Strong organisational, analytical and problem-solving skills.
• Ability to manage confidential information and handle difficult situations calmly.

Required Skills

The successful candidate should demonstrate:

• Excellent written and verbal communication skills.
• Proficiency in communication-management software and databases.
• Ability to manage several tasks while meeting established deadlines.
• Capacity to work independently and collaboratively as part of a team.
• Ability to protect confidential customer information.
• Good problem-solving skills.
• Ability to handle challenging situations calmly and effectively.
• A well-organised and customer-oriented approach.
• Good knowledge of market-research techniques and databases.
• Strong analytical ability.
• Intermediate or higher proficiency in Microsoft Excel.
• Ability to use Google Docs and Google Sheets.
• Ability to work with Smartsheet and other analytical tools.
• Strong interpersonal and people skills.

Before You Apply

Before applying, confirm that your CV clearly shows your customer-service or telesales experience and your ability to communicate fluently in French. Highlight previous responsibilities involving inbound or outbound calls, complaint resolution, customer-record management and reporting.

Applicants should also mention their experience with Microsoft Excel, Google Sheets, Smartsheet or other communication and data-management tools listed in the vacancy.

How to Apply

Interested and qualified candidates should review the requirements and submit their application through Watu Credit Limited’s official recruitment platform using the Apply button on this page.

Verification note

 The vacancy and application method were checked against Watu Credit’s official recruitment platform. Applicants should not make payments during the recruitment process.