Customer Care Officer Job at Watu Credit Lagos

Watu Credit is hiring a Customer Care Officer in Lagos. Applicants need a BSc or HND, fluent French and at least three years of relevant experience.

Job Overview

Watu Credit Limited is hiring a Customer Care Officer for a full-time, mid-level position in Lagos. The officer will represent the company’s client-service approach by maintaining a positive experience for prospective, new and existing customers at an assigned branch or office.

The position involves managing inbound and outbound calls, responding to enquiries, gathering customer feedback and maintaining accurate communication records. The successful candidate will also update databases, prepare reports and coordinate with other departments to ensure that customer matters are handled appropriately.

Applicants should possess a BSc or HND in Communications or another relevant discipline, speak French fluently and have at least three years of relevant work experience. Previous experience in customer service or telesales is also required.

Job Details

• Company: Watu Credit Limited
• Job Title: Customer Care Officer
• Location: Lagos, Nigeria
• Job Type: Full Time
• Career Level: Mid Level
• Qualification: BSc/HND
• Experience: At least three years
• Job Field: Customer Care, Success and Service
• Salary: Not specified
• Application Deadline: Not specified

About Watu Credit Limited

Watu describes itself as a customer-focused asset-finance company. Its stated vision is to provide asset financing for motorcycles and three-wheelers, supporting customers who use these assets to pursue economic opportunities and meet the needs of their families and communities.

The company states that it serves more than 30,000 customers in Nigeria.

Key Responsibilities

The Customer Care Officer will be responsible for:

• Making inbound and outbound calls to customers, clients and other stakeholders when required.
• Providing relevant information during customer interactions.
• Gathering feedback and conducting surveys.
• Following up on previous conversations and unresolved matters.
• Maintaining accurate records of communication activities.
• Updating the communication database with current customer and interaction information.
• Working with different departments to support an effective communication process.
• Collaborating with team members to achieve assigned communication goals and targets.
• Entering and updating information accurately in the communication-management system.
• Producing and analysing reports on communication activities and their outcomes.
• Responding to enquiries and resolving customer concerns where possible.
• Referring matters to the appropriate department when they require further attention.
• Maintaining a high level of customer satisfaction through professional and effective communication.
• Following company policies and procedures covering communication and data management.
• Complying with applicable regulations and standards.

Qualifications and Experience

Applicants should possess:

• A BSc or HND in Communications or another relevant discipline.
• At least three years of work experience in a relevant field.
• Previous experience working as a customer-service or telesales officer.
• Fluency in French.

Required Skills

The successful candidate should demonstrate:

• Excellent written and verbal communication skills.
• Proficiency in communication-management software and databases.
• Ability to manage several tasks while meeting established deadlines.
• Capacity to work independently and collaboratively as part of a team.
• Ability to protect confidential customer information.
• Good problem-solving skills.
• Ability to handle challenging situations calmly and effectively.
• A well-organised and customer-oriented approach.
• Good knowledge of market-research techniques and databases.
• Strong analytical ability.
• Intermediate or higher proficiency in Microsoft Excel.
• Ability to use Google Docs.
• Competency in Google Sheets, Smartsheet and other analytical tools.
• Strong interpersonal and people skills.

How to Apply

Interested and qualified candidates should review the role requirements carefully and submit their application through Watu Credit Limited’s application platform using the Apply button on this page.