Housekeeping Supervisor at Efezi Southsea Nigeria Limited

Job Overview

Efezi Southsea Nigeria Limited is recruiting a Housekeeping Supervisor for a full-time position in Lagos. The successful candidate will supervise housekeeping personnel, inspect guest rooms and public areas, manage room-status information, oversee linen and supplies, and coordinate the resolution of maintenance problems.

The position requires relevant qualifications and at least six years of experience. It also involves staff training, daily reporting, guest-complaint management and ensuring compliance with the hotel’s cleanliness, safety and operating procedures.

Job Details

• Company: Efezi Southsea Nigeria Limited
• Job Title: Housekeeping Supervisor
• Location: Lagos
• Job Type: Full Time
• Qualification: Relevant qualifications
• Experience: At least six years
• Job Field: Janitorial Services
• Salary: Not specified
• Application Deadline: Not specified

About Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited is a hospitality consulting company incorporated in 2009. The company primarily provides hospitality services to small and medium-sized hotels and has its head office in Lagos, Nigeria.

According to the supplied company information, Efezi Southsea has provided services to hospitality brands and worked with hotels in different parts of Nigeria.

Key Responsibilities

Supervision of Housekeeping Personnel

The Housekeeping Supervisor will coordinate room attendants, cleaners, laundry attendants and other housekeeping employees. Duties will include:

• Assigning daily responsibilities and room allocations.
• Monitoring staff attendance and punctuality.
• Checking employees’ grooming and work performance.
• Ensuring that housekeeping personnel comply with hotel policies, standard operating procedures and safety requirements.
• Addressing poor work practices and reinforcing the correct procedures.

Guest Room Inspection

The supervisor will inspect rooms after cleaning and confirm that they meet the required standard before being made available for sale. This will involve:

• Checking beds, bathrooms, floors, windows and furniture.
• Inspecting wardrobes, guest amenities, lighting and the room’s overall presentation.
• Reporting defective air conditioners, leaking taps, damaged furniture, faulty bulbs, intercom problems and plumbing issues.
• Re-inspecting rooms or affected areas after repairs have been completed.

Cleanliness and Hygiene

The successful candidate will maintain cleanliness across assigned hotel spaces by:

• Monitoring guest rooms, corridors, staircases, elevators and public areas.
• Ensuring the proper use of cleaning chemicals and equipment.
• Checking compliance with established hygiene standards.
• Taking immediate corrective action when cleanliness or hygiene falls below the required standard.

Room-Status Management

The Housekeeping Supervisor will work with the Front Office to maintain accurate room-status information. Responsibilities will include:

• Confirming that rooms listed as Vacant Clean are properly cleaned and ready for sale.
• Following up on rooms classified as Dirty, Vacant Dirty, Out of Order or Out of Service.
• Ensuring that rooms are cleaned promptly after guests check out.
• Maintaining effective communication with the Front Office about room availability and condition.

Linen and Uniform Control

The role requires proper oversight of hotel linen and staff uniforms. The supervisor will:

• Monitor the issuing, collection and storage of bedsheets, towels, pillowcases, curtains and other linen.
• Maintain accurate records of linen movement.
• Report linen that is missing, damaged or excessively worn.
• Ensure that staff uniforms remain clean and properly maintained.

Housekeeping Supplies and Equipment

The supervisor will monitor housekeeping materials and ensure they are used responsibly. This includes:

• Tracking cleaning products, consumables and guest amenities.
• Requesting additional supplies when stock levels are low.
• Preventing unnecessary waste or misuse of chemicals and consumables.
• Ensuring housekeeping equipment is properly cleaned, stored and maintained.

Lost-and-Found Management

The Housekeeping Supervisor will ensure that belongings left by guests are handled according to hotel policy. Duties will include:

• Recording items found in guest rooms or other hotel areas.
• Handing over recovered property through the approved procedure.
• Maintaining accurate documentation.
• Protecting the confidentiality of information relating to lost-and-found items.

Maintenance Coordination

The role will involve identifying and following up on maintenance concerns discovered during inspections. The supervisor will:

• Report defects to the Maintenance Department.
• Follow up to confirm that reported issues are resolved.
• Inspect repaired rooms and public areas before they return to use.

Guest Complaints

The successful candidate will handle housekeeping-related concerns professionally by:

• Responding to complaints promptly.
• Taking appropriate steps to resolve reported problems.
• Following up with guests when necessary.
• Referring serious complaints to the Housekeeping Manager or Hotel Manager.

Daily Reporting

The Housekeeping Supervisor will prepare or assist in preparing:

• Daily room-inspection reports.
• Housekeeping staff-attendance reports.
• Room-status reports.
• Maintenance and defect reports.
• Linen reports.
• Lost-and-found reports.
• Housekeeping supplies reports.
• Staff performance or disciplinary reports when required.

Training and Staff Development

The supervisor will support the development of housekeeping personnel through:

• Training new employees on cleaning procedures and hotel standards.
• Conducting regular team briefings.
• Providing on-the-job training.
• Correcting improper work practices.
• Ensuring staff understand requirements concerning grooming, hygiene, safety and guest service.

Safety and Security

The position also carries responsibility for housekeeping safety and security. The successful candidate will:

• Ensure housekeeping personnel comply with safety procedures.
• Monitor the safe handling and storage of cleaning chemicals.
• Report suspicious activity and security concerns.
• Ensure that housekeeping areas are appropriately secured.

Qualifications and Experience

Applicants should possess:

• Relevant qualifications.
• At least six years of experience.

The supplied vacancy does not identify a particular academic discipline or provide additional eligibility requirements.

How to Apply

Interested and qualified candidates should review the role requirements carefully and submit their application using the Apply button on this page. Candidates must use “Housekeeping Supervisor” as the subject of their email.