Information Technology Officer

Job Overview

The Information Technology Officer will be based in Yola, Adamawa State, providing onsite and remote ICT support to the Yola office, Yobe field locations and programme teams across Plan International Nigeria. The role works with the Country Office ICT team, programme teams and service providers to maintain reliable, secure and effective ICT infrastructure, connectivity, systems and end-user services, while supporting country-level ICT initiatives and alignment with organisational standards and programme requirements.

Job Details

Employer: Plan International
Job Type: Contract
Qualification: University degree in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering or a related field
Experience: Minimum of 4 years' relevant experience in ICT, IT infrastructure, networking, systems administration or user support
Job Field: ICT / Computer
Location: Yola, Nigeria
Application Deadline: September 29, 2026

About the Organization

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. It works with children, young people, supporters and partners to address poverty, violence, exclusion and discrimination, support children from birth to adulthood, respond to crises and adversity, and influence practice and policy at local, national and global levels. Plan International has worked for more than 85 years in more than 80 countries.

Responsibilities

ICT Infrastructure, Connectivity and Power Resilience

• Administer, monitor, maintain, configure and troubleshoot LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, wireless access points and other network infrastructure at the Yola office and assigned field locations.
• Support fibre, radio, VSAT, Starlink, satellite and wireless connectivity; telecommunications and emergency communications including satellite phones, BGAN and radio systems.
• Support CCTV/IP surveillance systems, NVRs, cameras, UPS units, inverters, batteries, solar systems and other ICT power-resilience solutions.
• Monitor availability, performance and capacity; perform preventive maintenance, coordinate corrective maintenance and escalate major or recurring issues.

Microsoft 365, Systems and End-User Technology

• Support Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID/Azure AD, Active Directory and identity and access management.
• Support onboarding, access changes and offboarding; deploy and manage laptops, desktops, mobile devices, printers and other ICT equipment.
• Configure, patch, encrypt and protect devices; diagnose hardware, software, operating-system, printing and peripheral issues; coordinate repairs, warranties and replacements.

Service Management and User Support

• Resolve incidents and service requests within agreed SLAs and OLAs through onsite, remote and appropriate support channels.
• Maintain service-management records, identify recurring problems, recommend sustainable solutions and escalate complex or major incidents to the IT Coordinator, Regional/Global IT teams or approved providers.
• Provide timely technical assistance with a strong customer-service approach.

Cybersecurity and Data Protection

• Implement information-security controls, endpoint protection, antivirus/EDR, encryption, patch management, vulnerability remediation, MFA and access controls.
• Guide users on protecting information, devices and networks against malware, unauthorised access, data loss and physical damage.
• Identify, report and escalate cybersecurity incidents, promote secure technology practices and support data-protection, privacy and information-security compliance.

Programme Operations, Assets and Vendors

• Understand programme and operations requirements and provide technical solutions for activities, trainings, workshops, deployments, new project locations and office setups.
• Support requirements gathering, testing, user acceptance testing, implementation, rollout and post-implementation support, ensuring compliance with architecture, cybersecurity and data-protection requirements.
• Recommend technology, automation and digitalisation opportunities; maintain asset records and support asset deployment, transfer, repair, replacement and disposal.
• Support licences, warranties, maintenance agreements, support contracts, procurement, vendor evaluation and service monitoring, and ensure essential supplies are available.

Continuity, Documentation and Compliance

• Perform and monitor backups for critical applications, systems, network configurations and ICT resources, including network-device configurations and infrastructure documentation.
• Participate in business-continuity and disaster-recovery planning, testing and implementation; restore services during outages, failures, emergencies and other disruptions.
• Maintain technical documentation, network diagrams, configurations, procedures, asset records, user guides, standard operating procedures and knowledge-base materials.
• Support ICT induction, awareness and end-user training, provide basic administration training to designated field staff, share knowledge with Country Office, Regional and Global IT teams, and support continuous improvement.
• Ensure compliance with corporate standards, architecture, policies, procedures and service standards; monitor service quality and availability, follow documentation and escalation controls, manage IT supplies, gather user requirements, assist with reports and perform other assigned ICT duties.

Safeguarding and Collaboration

• Promote a safe, respectful and supportive environment for children and programme participants; comply with safeguarding and PSHEA policies and the Safeguarding Code of Conduct.
• Report and respond to safeguarding concerns and breaches, and develop knowledge of safeguarding and PSHEA standards, including Delivering Safe IT and Digital Safeguarding.
• Work collaboratively with Plan International Nigeria colleagues, report to the IT Coordinator and operate under matrix management of the ZARCH Project Coordinator.

Requirements and Qualifications

• University degree in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering or a related field.
• Completion of NYSC is compulsory.
• Minimum of four years’ relevant experience in ICT, IT infrastructure, networking, systems administration or user support.
• Practical Cisco Meraki experience, including switches, wireless access points, security appliances and the Meraki Dashboard.
• Experience with LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, Microsoft 365, Entra ID/Azure AD, Active Directory, Windows, DNS, DHCP, Group Policy, cloud services and ICT equipment.
• Knowledge of cybersecurity, access control, MFA, endpoint security and data protection, with strong troubleshooting, communication, customer-service and problem-solving abilities.
• Ability to support users onsite, remotely and by telephone; manage priorities and urgent incidents; communicate with technical and non-technical users; work independently and collaboratively in a multicultural environment; and demonstrate accountability, adaptability and commitment to continuous learning.
• CVs and cover letters must be in English. Applicants should respond to the role requirements in their cover letter.

Recruitment Process

A range of pre-employment checks will be undertaken in line with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme and will request information from previous employers about findings of sexual exploitation, sexual abuse or sexual harassment, or incidents under investigation when an applicant left employment. Submitting an application confirms the applicant’s understanding of these recruitment procedures.

Quick Eligibility Check

• Minimum qualification: University degree in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering or a related field
• Required experience: Minimum of 4 years' relevant experience in ICT, IT infrastructure, networking, systems administration or user support
• Verified duty station: Yola, Nigeria
• Employment type: Contract
• Core requirement: Completion of NYSC is compulsory
• Core requirement: Practical experience managing Cisco Meraki network infrastructure
• Core requirement: Experience with Microsoft 365, Entra ID/Azure AD and Active Directory
• Core requirement: Good written and spoken English communication skills
• Preferred requirement: Experience supporting CCTV/IP surveillance and ICT backup-power systems is an advantage
• Preferred requirement: Experience working in an NGO, humanitarian or field-based environment is an advantage
• Application deadline: September 29, 2026

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to show clear evidence of these verified requirements: Completion of NYSC is compulsory; Practical experience managing Cisco Meraki network infrastructure; Experience with Microsoft 365, Entra ID/Azure AD and Active Directory.
• Prepare every document or submission item specifically requested by the employer.
• Submit through the verified application channel before the stated deadline.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 23, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the verified application channel provided on this page. Do not pay anyone to submit or process your application. Verify unexpected recruitment messages with the named employer or authorized recruiter through an independently confirmed contact channel.

How to Apply

Submit a CV and cover letter in English, and respond to the requirements of the role in the cover letter

Interested and qualified candidates should submit their application through Plan International’s verified recruitment channel using the Apply for Job button on this page.