Job Description

Apply for the Customer Service Representative position at Logisoft Solutions in Lekki, Lagos. View the salary, qualifications, responsibilities, and application process.

Customer Service Representative Job at Logisoft Solutions

If you enjoy helping customers, solving problems, and delivering excellent service, Logisoft Solutions is recruiting a Customer Service Representative (CSR) to join its team in Lekki, Lagos.

This full-time opportunity is ideal for candidates with customer service or call centre experience who can communicate effectively across multiple channels while maintaining a positive customer experience.

Job Overview

Position: Customer Service Representative (CSR)
Company: Logisoft Solutions
Location: Lekki / Ikate, Lagos State, Nigeria
Employment Type: Full-Time
Salary: ₦80,000 – ₦100,000 per month
Application Deadline: 6 August 2026

About the Employer

The employer describes itself as a remote HR management service committed to building inclusive workplaces where collaboration, respect, and employee development are encouraged. As part of its recruitment process, it is seeking a customer-focused professional who can support clients through effective communication and timely problem resolution.

About the Role

The Customer Service Representative will serve as the primary point of contact for customers, handling enquiries, resolving issues, processing requests, and ensuring a positive customer experience.

The role requires excellent communication skills, patience, attention to detail, and the ability to work in a fast-paced environment while meeting customer service performance targets.

Key Responsibilities

The successful candidate will:

• Respond promptly to customer enquiries through phone, email, live chat, and social media platforms.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about products, services, pricing, and company policies.
• Process customer orders, applications, forms, and service requests.
• Maintain accurate customer records within the company’s systems.
• Follow up with customers to confirm that issues have been resolved satisfactorily.
• Escalate complex enquiries to the appropriate department when necessary.
• Identify opportunities to recommend additional products or services where appropriate.
• Meet established customer service performance targets, including response times, resolution rates, and customer satisfaction goals.

Qualifications and Experience

Applicants should possess:

• OND, HND, or Bachelor’s Degree in a relevant discipline.
• One (1) to two (2) years of experience in customer service, customer support, or call centre operations.
• Good working knowledge of Microsoft Office applications.
• Familiarity with Customer Relationship Management (CRM) systems is an advantage.

Skills and Competencies

The ideal candidate should demonstrate:

• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Problem-solving and conflict resolution skills.
• Good organizational and time management skills.
• Ability to multitask and prioritize work effectively.
• Positive attitude and professional conduct.
• Emotional intelligence and empathy when dealing with customers.
• Teamwork and collaboration skills.
• Adaptability in a dynamic work environment.
• Strong attention to detail.

Salary and Benefits

The successful candidate will receive:

• Monthly Salary: ₦80,000 – ₦100,000.
• Opportunity to build customer service experience within a professional work environment.
• Practical exposure to customer relationship management and business support operations.

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Additional Information

The employer has indicated that:

• Preference will be given to candidates who reside in Lekki, Ikate, or nearby areas.
• The successful candidate must be available to work on weekends as required.

Why Consider This Opportunity?

Customer service roles provide valuable experience in communication, client relationship management, and business operations. This position is suitable for candidates looking to strengthen their professional skills while working in a customer-focused environment with opportunities to develop problem-solving and service delivery expertise.

Before submitting your application, make sure your CV clearly showcases your customer service experience, communication skills, problem-solving abilities, and any experience using CRM systems or handling customer enquiries.

Employers value candidates who can demonstrate measurable achievements, such as improving customer satisfaction, resolving complaints efficiently, or meeting service targets. If you need help creating a professional resume, read our guide on How to Write a Professional CV in Nigeria That Gets Interviews (2026 Guide) for practical tips on preparing a CV that stands out

How to Apply

Interested and qualified candidates should send their updated Curriculum Vitae (CV) to:

Email: cv.brainyhr@gmail.com

Use “Customer Service Representative” as the subject line of your email.

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If you’re searching for more opportunities, you may also be interested in our latest Customer Service Representative Jobs in Nigeria, Customer Care Officer Job, Office Assistant Jobs,and Sales Representatives Jobs, Exploring multiple vacancies can increase your chances of finding a position that matches your skills, experience, and career goals.

Enquiries

For additional information, applicants may contact the employer via WhatsApp: 09031641216.

Tips for a Strong Application

Before submitting your application, ensure your CV highlights your customer service experience, communication skills, problem-solving abilities, and familiarity with CRM systems or customer support tools. Include examples of how you have handled customer enquiries, resolved complaints, or contributed to improved customer satisfaction in previous roles.

If you have received customer service training or completed relevant certifications, be sure to include them as they can strengthen your application.

If you’re invited for an interview, be prepared to discuss how you handle customer complaints, manage difficult situations, communicate effectively, and work under pressure. Many employers also assess your interpersonal skills and ability to deliver excellent customer experiences.

To boost your confidence, read our guide on 30 Common Job Interview Questions in Nigeria (With Sample Answers and Expert Tips) for practical examples and proven strategies to help you perform well during your interview.

Conclusion

The Customer Service Representative position at Logisoft Solutions offers an opportunity for customer-focused professionals to build their careers in client support and service delivery.

If you have the required qualifications, enjoy working with people, and can provide excellent customer service, review the requirements carefully and submit your application before 6 August 2026. A well-prepared CV that highlights your communication skills and customer support experience can improve your chances of being shortlisted.