Website https://x.com/ICRC International Committee of the Red Cross (ICRC)

Protecting the lives and dignity of victims of armed conflict and other situations of violence.

Apply for the Supply-Chain Admin/Customer Service Desk Officer 1 position at the International Committee of the Red Cross (ICRC) in Maiduguri. Learn about the qualifications, responsibilities, benefits, and application process

Professionals with experience in logistics, supply chain coordination, or administrative operations can apply for the Supply-Chain Admin/Customer Service Desk Officer 1 position with the International Committee of the Red Cross (ICRC). This role is designed for individuals who enjoy coordinating logistics activities, maintaining accurate records, and ensuring that supply requests are processed efficiently to support humanitarian operations.

Working with the ICRC provides an opportunity to contribute to life-saving humanitarian programmes while developing valuable experience within one of the world’s most respected humanitarian organizations.

About the International Committee of the Red Cross (ICRC)

Founded in 1863, the International Committee of the Red Cross (ICRC) is an independent humanitarian organization dedicated to protecting the lives and dignity of people affected by armed conflict and violence. Operating worldwide, the organization works alongside National Red Cross and Red Crescent Societies to deliver emergency assistance, reconnect separated families, visit detainees, and promote respect for international humanitarian law.

Through its humanitarian mission, the ICRC supports communities facing conflict by providing impartial assistance based solely on humanitarian needs.

Job Summary

The Supply-Chain Admin/Customer Service Desk Officer 1 is responsible for coordinating supply requests, monitoring logistics processes, and ensuring timely communication between logistics teams and internal customers. The successful candidate will oversee the processing of supply requests from submission through delivery while maintaining accurate documentation and supporting efficient supply chain operations.

The role requires excellent organizational skills, attention to detail, and the ability to collaborate effectively with multiple departments.

Job Information

Position: Supply-Chain Admin/Customer Service Desk Officer 1 (800499)
Organization: International Committee of the Red Cross (ICRC)
Department: Logistics
Location: Maiduguri, Borno State
Employment Type: Full-time
Contract Type: Fixed-Term (1 Year, Renewable)
Reports To: Logistics Site Manager
People Management: None
Application Deadline: Not specified

Key Responsibilities

The successful candidate will:

Process and manage Supply Requests (SRs) using the organization’s ERP and Service Task Management systems.
Coordinate with procurement teams to verify sourcing methods and item codes.
Ensure supply requests are complete and accurate before approval.
Monitor the progress of requests until all items have been dispatched and delivered.
Maintain accurate documentation and tracking records for each request.
Follow up with warehouse, procurement, and upstream supply teams regarding delivery timelines.
Update requesters on the progress of their orders.
Process internal requests according to organizational approval procedures.
Maintain accurate logistics data within the ERP system.
Report operational challenges, delays, and outstanding requests to the Logistics Site Manager.
Coordinate with other logistics units to improve order tracking and service delivery.

Required Qualifications

Applicants should possess:

A university degree or technical qualification in Logistics, Supply Chain Management, Business Administration, or a related discipline.
Three to five years of professional work experience.
At least three years of experience in logistics, supply chain, or administrative operations.
Good command of spoken and written English.
Proficiency in Microsoft Office applications.
Experience using Enterprise Resource Planning (ERP) systems will be an advantage.
Good understanding of logistics and supply chain management processes.

Skills and Competencies

Successful applicants should demonstrate:

Excellent organizational and planning skills.
Strong customer service and communication abilities.
High attention to detail.
Good analytical and problem-solving skills.
Ability to manage multiple requests simultaneously.
Strong teamwork and collaboration skills.
Commitment to humanitarian values and ethical conduct.

Benefits of Working with ICRC

Employees joining the International Committee of the Red Cross can expect:

A competitive salary and employment package.
Medical insurance coverage.
Participation in the ICRC pension scheme.
Continuous professional development through internal training programmes.
A renewable one-year employment contract.
Opportunities to join the organization’s international talent pool for future assignments.
Experience working in a multicultural humanitarian environment.

Why You Should Consider This Role

This position offers an excellent opportunity for logistics and administrative professionals who want to contribute to humanitarian operations while strengthening their supply chain management expertise. The role provides exposure to international logistics systems, cross-functional collaboration, and humanitarian programme delivery.

Professionals interested in long-term careers within international NGOs or humanitarian organizations will benefit from the experience and development opportunities offered by the ICRC.

Tips for a Strong Application

Before submitting your application:

Tailor your CV to highlight logistics and supply chain experience.
Include examples of ERP systems or logistics software you have used.
Demonstrate experience managing procurement, inventory, or order processing.
Highlight achievements related to process improvement, customer service, or operational efficiency.
Emphasize teamwork, communication, and organizational skills.

Before submitting your application, take a few minutes to ensure your CV clearly highlights your logistics, supply chain, ERP, and customer service experience, along with any achievements that demonstrate your ability to support efficient operations in a humanitarian environment. If you’re unsure whether your CV is strong enough, our How to Write a Professional CV in Nigeria That Gets Interviews .provides practical tips to help you create a professional CV that stands out to recruiters.

How to Apply

Interested candidates should submit their application through the official International Committee of the Red Cross (ICRC) Careers Portal after carefully reviewing the eligibility requirements and application instructions.

If you’re invited for an interview, be prepared to discuss your experience with logistics coordination, supply chain processes, customer service, teamwork, and problem-solving in real workplace situations. Reviewing our 30 Common Job Interview Questions in Nigeria (With Sample Answers and Expert Tips) can help you practice your responses, build confidence, and improve your chances of making a positive impression during the interview

Related NGO & Supply Chain Jobs You May Like

If you’re interested in building a career in humanitarian logistics or supply chain management, you may also want to explore these opportunities:

Final Thoughts

The International Committee of the Red Cross is seeking an organized and motivated logistics professional to support supply chain operations in Maiduguri. This role is well suited to candidates with experience in logistics administration who are committed to delivering efficient services in a humanitarian environment. If your background aligns with the requirements and you are motivated by meaningful work that supports vulnerable communities, this opportunity is worth considering

To apply for this job please visit careers.icrc.org.