Customer Care Officer Job at Ellasot Consulting

Job Type: Permanent
Category: Customer Service Jobs
Application Deadline: Not Specified

Build a Career in Customer Service with a Growing Organization

If you enjoy helping people, solving problems, and creating positive customer experiences, this opportunity could be a good fit. Ellasot Consulting is recruiting a Customer Care Officer for a client in Port Harcourt to support day-to-day customer interactions and ensure professional service delivery.

The position is ideal for candidates who communicate confidently, stay organized under pressure, and enjoy working in a fast-paced office environment.

About Ellasot Consulting

Ellasot Consulting is a Nigerian human resources and organizational development consulting firm that provides recruitment, talent management, training, and business advisory services to organizations across different industries. The company partners with businesses to identify qualified professionals for a wide range of roles.

Position Overview

The Customer Care Officer will serve as the first point of contact for customers and visitors. The successful candidate will respond to inquiries, resolve customer concerns, maintain accurate records, and work closely with internal teams to deliver a consistently positive customer experience.

Strong communication skills, professionalism, and attention to detail are essential for success in this role.

Key Responsibilities

The successful candidate will be responsible for:

• Responding to customer inquiries through phone calls, emails, social media platforms, and in-person visits.
• Providing accurate information about products, services, and company procedures.
• Following up on customer requests and feedback to ensure issues are resolved promptly.
• Maintaining accurate customer records and updating information in the company database.
• Handling customer complaints professionally and working toward timely resolutions.
• Scheduling appointments, meetings, and consultations when required.
• Supporting front desk and general administrative activities.
• Creating a welcoming and professional experience for clients and visitors.
• Preparing regular reports on customer inquiries and feedback.
• Collaborating with internal departments to improve service delivery.
• Identifying practical ways to enhance customer satisfaction and service processes.

Qualifications

Applicants should possess:

• A Bachelor’s Degree or Higher National Diploma (HND) in a relevant discipline.
• At least one year of experience in customer service, front desk operations, client relations, or a similar role.

Skills and Experience

The ideal candidate should demonstrate:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Good knowledge of Microsoft Office applications and general computer use.
• The ability to manage multiple tasks efficiently.
• Strong organizational and time-management skills.
• Good problem-solving ability.
• Professional appearance and conduct.
• The ability to remain calm and courteous while working under pressure.

Salary and Benefits

• Monthly salary ranging from ₦150,000 to ₦200,000.
• Permanent employment.
• Opportunity to gain experience in a professional customer service environment.
• Exposure to administrative and client relationship management responsibilities.

Who Should Apply?

This position is best suited to candidates who enjoy interacting with people and are committed to providing excellent customer service. Previous experience in reception, front desk administration, customer support, or client relationship management will be an advantage.

Please note that only candidates who currently live in Port Harcourt or are willing to relocate will be considered.

Tips Before Applying

To improve your application:

• Before submitting your application, consider updating your resume using our guide on How to Write a Professional CV in Nigeria That Gets Interviews (2026 Guide) to present your customer service skills effectively.

How to Apply

Interested and qualified candidates should submit their application through the application link provided by the employer.

Application Link: https://zurl.to/e6zH?source=CareerSite

Only applicants residing in, or willing to relocate to, Port Harcourt will be considered.

Looking for more customer service, HR, or office-based opportunities? Explore these related vacancies currently accepting applications.

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Preparing for interviews is just as important as submitting a strong application. You can also review our guide to 30 Common Job Interview Questions in Nigeria (With Sample Answers and Expert Tips) to improve your interview confidence.

Final Thoughts

Customer service professionals play an important role in shaping how clients experience an organization. This opportunity offers a competitive salary, permanent employment, and the chance to strengthen your communication and client relationship skills in a professional workplace.

Before applying, review the job requirements carefully and ensure your application clearly demonstrates the experience and skills relevant to the role.