Apply for the Analyst – Customer Acquisition and Compliance role at MTN Nigeria in Cross River. Support SIM registration, customer acquisition analytics, and compliance monitoring.

Analyst – Customer Acquisition and Compliance Job at MTN Nigeria – Cross River | Apply 2026

MTN Nigeria is recruiting an Analyst – Customer Acquisition and Compliance to support customer growth initiatives, SIM registration monitoring, and compliance activities across its sales and distribution network.

Based in Cross River State, this role focuses on analyzing customer acquisition performance, tracking SIM registration activities, supporting channel operations, and providing insights that help improve customer onboarding and retention strategies.

The position is suitable for professionals with experience in data analysis, sales operations, customer acquisition, compliance monitoring, or telecommunications-related functions.

Job Details

Job Title: Analyst – Customer Acquisition and Compliance
Company: MTN Nigeria
Job Identification: 7233
Location: Cross River State, Nigeria
Job Type: Full-time
Division: Sales and Distribution
Reports To: Manager – Customer Acquisition and Compliance South

Role Overview

The Analyst – Customer Acquisition and Compliance will collect, analyze, and interpret customer acquisition data to support business decisions.

The successful candidate will monitor SIM registration performance, customer acquisition channels, distribution activities, and compliance requirements while providing regular reports and insights to regional leadership.

This role supports MTN Nigeria’s efforts to improve customer experience, strengthen acquisition processes, and maintain compliance standards across its network.

Key Responsibilities

The successful candidate will be responsible for:

• Monitoring and analyzing SIM registration performance against customer acquisition channel targets.
• Reviewing the performance of customer acquisition channels, including:
  • Trade partners and compliance partners.
  • Walk-in centers.
  • Mobile Lite outlets.
  • Connect stores and Connect points.
  • SIM registration agents.
• Collecting, analyzing, and interpreting channel performance data.
• Preparing weekly and monthly reports for business review meetings.
• Maintaining accurate databases to support channel performance tracking and decision-making.
• Monitoring customer acquisition trends, service effectiveness, and improvement opportunities.
• Supporting end-to-end device lifecycle management, including tracking device usage, performance, and efficiency.
• Working with regional teams to follow up on customer acquisition initiatives.
• Preparing monthly, quarterly, and year-to-date performance reports.
• Providing analytical support to the Customer Acquisition Manager.
• Supporting SIM acquisition agent onboarding, training processes, system updates, and exit procedures.
• Reviewing industry best practices and recommending improvements.
• Participating in state-level regulatory meetings and sharing key updates with regional leadership.

Candidate Requirements

Applicants should meet the following qualifications and experience requirements:

Education

• A first degree in Computer Science, Statistics, Economics, Business Administration, Accounting, or a related discipline.
• Strong written and verbal communication skills in English.

Professional Experience

Candidates should have:

• 3 to 7 years of relevant work experience.
• At least 3 years of experience in a related area of specialization.
• Experience working with teams in a structured business environment.
• Background in project planning, reporting, sales, marketing, customer operations, or related functions.
• Experience using data mining or analytical tools.
• Telecommunications industry experience will be an added advantage.

Skills That Can Help Applicants Stand Out

Applicants for this role should demonstrate:

• Strong analytical and reporting skills.
• Ability to work with large sets of business data.
• Understanding of customer acquisition processes and sales channels.
• Attention to detail when reviewing compliance information.
• Good communication and stakeholder management skills.
• Ability to translate data findings into practical business recommendations.

Why Consider This Opportunity?

Customer acquisition and compliance are important functions in the telecommunications industry because they help businesses grow responsibly while maintaining service quality and regulatory standards.

This role provides professionals with exposure to customer analytics, sales operations, distribution management, and telecom business processes within a large organization.

Application Deadline

The closing date for applications is:

21 July 2026 at 10:55 PM

Applicants should ensure their CV clearly highlights relevant experience in data analysis, customer operations, reporting, sales support, and compliance-related activities.

A well-prepared CV can help demonstrate your analytical skills, reporting experience, and ability to support customer acquisition and compliance operations. Before applying, review your CV carefully and make sure your achievements are clearly presented.

Our guide on How to Write a Professional CV in Nigeria That Gets Interviews (2026 Guide) provides practical tips to help job seekers create a stronger application.

How to Apply

Interested and qualified candidates should  Go to ehle.fa.em2.oraclecloud.com to apply.

Related Jobs You May Like

If you are interested in telecommunications, customer operations, sales analytics, and business support roles, you may also explore these opportunities:

• Analyst – Online Channel Lead Generation Job at MTN Nigeria Lagos.
• Manager – Broadband Regional Sales (North East) Job at MTN Nigeria – Abuja .
• Specialist – Business Continuity Management Job at MTN Nigeria – Lagos .
• Enterprise Digital Marketing and Sales Officer Job at Smart Partners Consulting Limited.

Career Advice for Applicants

Before submitting your application, tailor your CV to emphasize measurable achievements in data analysis, customer acquisition, sales reporting, compliance monitoring, or telecommunications operations.

After submitting your application, preparing for the interview stage is equally important. Candidates applying for customer acquisition, analytics, and compliance roles may be asked about data analysis, problem-solving, reporting processes, customer growth strategies, and examples of improving business performance. To prepare effectively, read our guide on 30 Common Job Interview Questions in Nigeria (With Sample Answers and Expert Tips).

Candidates with experience managing customer databases, analyzing channel performance, or supporting SIM registration activities should clearly explain their responsibilities and results in previous roles.