Job Overview

Apply for the Customer Service Representative job at Gym Store Nigeria in Yaba, Lagos. Handle customer inquiries, resolve complaints and support customer retention.

Customer Service Representative Job at Gym Store Nigeria, Lagos

Posted: August 13, 2026
Deadline: Not specified
Job Type: Full-time
Qualification: Not specified
Experience: Not specified
Location: Yaba, Lagos, Nigeria
Job Field: Customer Care, Success and Service

About the Customer Service Position

Gym Store Nigeria is looking for a Customer Service Representative to support customers across its different service channels in Yaba, Lagos.

The role involves responding to customer questions, providing accurate information and helping resolve complaints in a professional manner. The successful candidate will also play a part in maintaining positive customer relationships and encouraging repeat business.

Because customers may contact the company through direct messages, telephone calls or in-store interactions, the position requires someone who can communicate clearly and remain helpful across different situations.

About Gym Store Nigeria

Gym Store describes its business as providing commercial and residential fitness solutions and exercise equipment for individuals, athletes and fitness businesses.

For this position, the customer-service function is important because customers may need information or assistance before and after making inquiries or purchasing fitness equipment.

What You Will Do

The main responsibilities include:

• Responding to customer inquiries through direct messages, phone calls and in-store interactions.
• Providing customers with accurate and useful information.
• Handling complaints professionally and working toward appropriate resolutions.
• Supporting customer satisfaction and retention.
• Communicating with customers in a polite and helpful manner.

The role is customer-facing, so patience and clear communication are important. A good representative should be able to listen carefully, understand what a customer needs and provide an appropriate response.

Who Can Apply?

The vacancy specifically requires candidates to be based within or around Yaba and its surrounding areas.

The listing does not specify a particular academic qualification or minimum amount of previous experience. Applicants should therefore focus on demonstrating relevant customer-service, communication or front-facing experience where they have it.

Experience dealing with customers through social media, telephone, messaging platforms or retail environments can be useful for this type of position.

Skills That Can Help You Succeed

Customer service often involves dealing with people who have different expectations and concerns. The ability to remain calm and professional can therefore be just as important as product knowledge.

Useful skills for this role include:

• Clear verbal and written communication.
• Active listening.
• Patience and professionalism.
• Complaint handling.
• Problem-solving.
• Customer relationship management.
• Ability to provide accurate information.
• Comfort communicating through social media or messaging platforms.
• Good organisation and follow-up.

If you have previously worked in retail, sales, hospitality, customer support or another customer-facing environment, make that experience clear on your CV or introduction.

Working Across Different Customer Channels

One notable part of this vacancy is the variety of ways customers can reach the company.

The representative may handle:

Direct messages → Phone inquiries → In-store customers

Each channel requires a slightly different communication approach. Written messages should be clear and concise, telephone conversations require good listening skills, while in-store customers may expect immediate assistance.

Being comfortable moving between these channels can be an advantage.

How to Prepare Your CV

Since the vacancy does not list extensive formal qualifications, your application should focus on relevant experience and practical skills.

Your CV can highlight:

• Previous customer-service roles.
• Retail or sales experience.
• Experience handling customer inquiries.
• Telephone or online customer support.
• Social media or messaging-based customer communication.
• Complaint resolution.
• Customer retention or relationship-building experience.
• Relevant communication or computer skills.

If you have no formal customer-service experience, you can still highlight other work where you regularly communicated with customers, answered questions, solved problems or handled transactions.

How to Apply

Interested candidates should send their CV or a brief introduction about themselves to:

Email: gymstorenigeria@gmail.com

When sending a brief introduction instead of a full CV, include your name, location, relevant customer-service experience and a short explanation of why you are suitable for the role.

Because the vacancy specifically requires candidates to be based in or around Yaba, applicants should make their local availability clear in their application.