Field Loan Collections Officer at Moniepoint Abuja

Moniepoint is hiring a Field Loan Collections Officer in Abuja to visit defaulting borrowers, negotiate repayments and manage field recovery cases.

Job Details

Job Overview

Moniepoint Inc. is recruiting a Field Loan Collections Officer for a full-time position in Abuja. The role involves visiting defaulting borrowers at their physical locations, discussing outstanding obligations and working to secure repayments within the timelines established in their loan agreements.

This is a field-based position that requires regular on-site customer engagement. The successful candidate will handle assigned recovery cases, negotiate repayment commitments, recover approved collateral where necessary and document the outcome of each engagement.

Applicants need previous experience in field debt recovery or collections. They must understand loan-default processes, recovery procedures and effective negotiation techniques. The vacancy does not specify an academic qualification or minimum number of years of experience.

About the Organization

Moniepoint is a financial technology company that develops payment, banking, credit and business-management tools for businesses operating within Africa’s economy.

Key Responsibilities

Field Recovery and Customer Engagement

The Field Loan Collections Officer will:

• Manage assigned loan-recovery cases.
• Visit defaulting borrowers at their homes, businesses or other confirmed physical locations.
• Conduct professional on-site discussions about outstanding loan obligations.
• Explain relevant repayment requirements to customers.
• Work towards recovering outstanding amounts within the agreed contractual timelines.
• Carry out recovery activities according to established processes.
• Maintain appropriate conduct during every customer engagement.

Repayment Negotiation

The role holder will also:

• Discuss available repayment expectations with defaulting borrowers.
• Negotiate with customers to obtain repayment commitments.
• Apply appropriate persuasion techniques during difficult conversations.
• Help customers understand the applicable terms of their loan agreements.
• Identify barriers preventing customers from making repayments.
• Apply a practical approach when working to resolve repayment challenges.
• Balance firmness with empathy when managing customer relationships.

Collateral and Asset Recovery

Where applicable, responsibilities will include:

• Recovering assets, items or goods used as collateral for defaulted loans.
• Following approved procedures when carrying out collateral recovery.
• Ensuring that all asset-recovery activities comply with internal policies.
• Maintaining professionalism and ethical conduct throughout the recovery process.
• Documenting recovered collateral and related field activities as required.

Reporting and Escalation

The successful candidate will:

• Prepare daily reports covering customer visits and discussions.
• Document repayment commitments and recovery outcomes.
• Record relevant information about outstanding or unresolved cases.
• Submit reports on completed recovery activities.
• Escalate complex cases through the appropriate channels.
• Refer unresolved recovery matters for further review or action.
• Maintain accurate records that support follow-up activities.

Compliance and Professional Conduct

The Field Loan Collections Officer must:

• Follow company policies and established loan-recovery procedures.
• Comply with applicable regulatory requirements.
• Maintain high ethical standards during field operations.
• Protect the integrity of the recovery process.
• Treat customers professionally during difficult conversations.
• Work independently while remaining accountable for assigned cases and results.

Experience and Background

Candidates must have:

• Proven experience in a field debt-recovery or collections position.
• Knowledge of field-recovery practices.
• An understanding of loan-default and recovery processes.
• Experience using negotiation techniques to support loan repayment.
• A record of meeting or exceeding recovery targets.
• Experience working in a fast-paced environment.
• The ability to operate effectively across assigned field-coverage areas.

The employer did not state a required academic qualification or specify the number of years of experience needed.

Required Skills and Competencies

Applicants should demonstrate:

• Strong negotiation and persuasion abilities.
• The confidence to manage difficult repayment conversations.
• Effective communication in English and Nigerian Pidgin.
• Problem-solving and conflict-resolution skills.
• A tactical approach to resolving disputes.
• Professional customer-relationship management.
• The ability to combine firmness with empathy.
• Integrity and respect for regulatory and internal requirements.
• Strong organizational and self-management skills.
• The ability to work independently under pressure.
• A results-focused approach to assigned recovery targets.
• The ability to meet tight reporting and recovery deadlines.

How to Apply

Interested and qualified candidates should review the requirements carefully and submit their application through Moniepoint’s designated online recruitment platform using the Apply button on this page.