Anti-Fraud Manager

Job Overview

PalmPay Limited is recruiting an experienced SME Anti-Fraud Manager to lead the identification, investigation and prevention of fraud affecting its SME business.

This position focuses primarily on fraud connected to field sales, merchant acquisition, Business Developers, agents and field operations. It is not designed as a traditional Anti-Money Laundering, Know Your Customer, transaction-monitoring, card-fraud or account-takeover role.

The successful candidate will investigate suspected staff and merchant collusion, fraudulent merchant onboarding, fictitious businesses, manipulated loan applications, fabricated field activities, merchant deception and other forms of sales-related misconduct.

The role requires practical field-investigation experience, strong judgement, analytical ability and willingness to visit merchants, markets and other operational locations.

Job Details

• Employer: PalmPay Limited
• Location: Ikeja, Lagos, Nigeria
• Employment Type: Full Time
• Career Level: Mid Level
• Required Experience: 3–5 years
• Qualification: Bachelor’s degree in a relevant field
• Job Field: Fraud Investigation / Risk Management
• Application Deadline: Not specified
• Salary: Not disclosed

Important Role Clarification

This opportunity is specifically concerned with SME field, merchant and sales-force fraud.

Applicants should be able to demonstrate practical experience investigating misconduct involving one or more of the following:

• Business Developers or other field-sales employees.
• Merchants and SME borrowers.
• Agents and distribution partners.
• Fraudulent merchant onboarding.
• Fake or misrepresented businesses.
• Manipulated loan applications.
• Fabricated customer visits or field activities.
• Staff and merchant collusion.
• Fraud connected to merchant acquisition or SME lending.
• Misconduct identified during field verification.

Experience limited to AML, KYC, transaction monitoring, card fraud or account takeover may not meet the role’s requirements unless the applicant also has practical field, merchant or sales-related fraud-investigation experience.

Purpose of the Role

The Anti-Fraud Manager will help PalmPay identify fraud risks before they produce wider financial or operational losses.

The position combines:

• Field fraud investigations.
• Merchant and staff verification.
• Investigative interviews.
• Evidence review.
• Fraud-pattern analysis.
• Investigation reporting.
• Fraud-control design.
• Cross-functional case coordination.
• Training and fraud-awareness support.

Key Responsibilities

Field Fraud Investigations

The successful candidate will:

• Lead field investigations into suspected fraud involving merchants and sales personnel.
• Investigate possible collusion between Business Developers and merchants.
• Review allegations of staff misconduct connected to field or merchant operations.
• Conduct verification visits to merchants, business premises and relevant field locations.
• Interview employees, merchants, agents and other parties involved in investigations.
• Assess whether merchant businesses and supporting information are genuine.
• Investigate suspected manipulation of loan applications or merchant records.
• Examine possible fabrication of field activities and customer visits.

Fraud Pattern Identification

The Anti-Fraud Manager will:

• Identify recurring fraud patterns involving Business Developers, merchants and agents.
• Compare cases across markets, locations and operational teams.
• Assess whether reported incidents indicate isolated misconduct or broader process weaknesses.
• Analyse available evidence to identify links between individuals, businesses and transactions.
• Escalate significant findings through the appropriate internal channels.
• Recommend further investigation where available evidence identifies additional exposure.

Evidence Review and Reporting

Responsibilities will include:

• Collecting and reviewing relevant investigation evidence.
• Maintaining accurate and confidential case records.
• Preparing clear investigation reports.
• Distinguishing verified facts from allegations or unsupported assumptions.
• Documenting investigation findings and recommended actions.
• Communicating material risks to appropriate stakeholders.
• Ensuring that reports are sufficiently clear to support management decisions.

Fraud Prevention and Process Improvement

The role will also involve:

• Identifying weaknesses in merchant onboarding, sales processes and field controls.
• Recommending practical measures to reduce future fraud.
• Supporting improvements to verification and escalation procedures.
• Reviewing existing controls for gaps that may enable sales or merchant fraud.
• Helping operational teams translate investigation findings into preventive action.
• Monitoring whether agreed remedial measures address the identified risk.

Cross-Functional Collaboration

The successful candidate will work closely with:

• Sales.
• Credit.
• Risk.
• Verification.
• Collections.
• Operations.

This collaboration will support coordinated investigations, reduce fraud losses and ensure that investigation findings are reflected in relevant operational processes.

Training and Fraud Awareness

The Anti-Fraud Manager will:

• Train field teams to recognise fraud indicators.
• Explain appropriate fraud-reporting and escalation procedures.
• Share lessons from investigations without compromising confidentiality.
• Help Business Developers, verification teams and other employees identify suspicious merchant behaviour.
• Promote consistent fraud-prevention practices across field operations.

Qualifications and Experience

Applicants should have:

• A Bachelor’s degree in a relevant field.
• Between three and five years of experience in fraud investigation, field verification, credit risk, SME lending, internal controls, collections or a related area.
• Strong understanding of field sales and merchant-acquisition activities.
• Knowledge of SME lending and sales-force fraud.
• Demonstrable experience investigating fraud involving sales employees, agents, merchants or field operations.
• Strong analytical and investigative skills.
• Effective written and verbal communication.
• Strong report-writing ability.
• Willingness to conduct field investigations and travel when required.
• High levels of integrity, confidentiality and accountability.

Preferred Industry Experience

Experience in any of the following industries is highly preferred:

• Fintech.
• Digital lending.
• Banking.
• Microfinance.

This industry experience is described as preferred rather than an absolute requirement. However, candidates must still demonstrate relevant field, merchant or sales-related investigation experience.

Required Competencies

The position requires:

• Fraud-investigation capability.
• Evidence evaluation.
• Investigative interviewing.
• Merchant and field verification.
• Pattern and root-cause analysis.
• Risk identification.
• Control-gap assessment.
• Investigation report writing.
• Stakeholder communication.
• Cross-functional collaboration.
• Confidential case management.
• Professional judgement.
• Integrity and accountability.

Who May Be Well Suited to This Role?

This position may suit a fraud, risk, credit or field-verification professional who has personally investigated suspected misconduct in merchant, agent, lending or sales operations.

A potentially suitable candidate should be able to:

• Plan and conduct investigations outside the office.
• Interview individuals connected to an allegation.
• Review documents and compare them with field findings.
• Identify inconsistencies between reported and actual business activities.
• Recognise patterns across separate cases.
• Write evidence-based investigation reports.
• Recommend controls that can be implemented in daily operations.
• Work with commercial teams while maintaining investigative independence.
• Handle sensitive information with discretion.
• Travel when an investigation requires an on-site review.

Candidates Who May Not Be Suitable

This position may not be suitable for applicants whose experience is limited to:

• AML compliance.
• KYC document review.
• Transaction monitoring.
• Card fraud.
• Account takeover.
• Office-based alert review.

Such candidates may still qualify if they can also demonstrate practical experience investigating fraud involving field personnel, merchants, agents, SME borrowers or sales operations.

Quick Eligibility Check

Before applying, confirm that you have:

• A relevant Bachelor’s degree.
• Three to five years of applicable professional experience.
• Practical field or merchant fraud-investigation experience.
• Knowledge of field sales, merchant acquisition or SME lending.
• Experience investigating employees, agents, merchants or field operations.
• Strong analytical and report-writing skills.
• Ability to conduct investigative interviews.
• Willingness to carry out field visits and travel when required.
• Capacity to handle confidential cases with integrity.

General AML, KYC or transaction-monitoring experience alone may not be sufficient.

What to Highlight in Your Application

Your CV should make the following information easy to identify:

• Types of fraud cases you investigated.
• Your specific role in each investigation.
• Experience involving sales employees, merchants, agents or field operations.
• Field-verification visits you conducted.
• Investigative interviews you handled.
• Fraud patterns or control weaknesses you identified.
• Investigation reports you prepared.
• Recommendations accepted or implemented by management.
• Fraud losses prevented or reduced, where accurately measurable.
• Experience working with Sales, Credit, Risk, Collections, Verification or Operations teams.
• Training delivered on fraud indicators or reporting procedures.
• Experience in fintech, lending, banking or microfinance.

Do not include confidential case information, customer identities or unsupported estimates. Use anonymised and verifiable examples where necessary.

Topics to Prepare for an Interview

Applicants may prepare examples showing how they have:

• Investigated suspected employee and merchant collusion.
• Verified whether a merchant or business was genuine.
• Handled conflicting accounts during an investigation.
• Identified a fraud pattern across several cases.
• Written a report that supported management action.
• Recommended a practical fraud-prevention control.
• Protected confidentiality while coordinating with several departments.
• Conducted an investigation involving travel or field visits.
• Trained operational teams to recognise and report fraud indicators.

These are preparation suggestions based on the published responsibilities and are not confirmed PalmPay interview questions.

Application Readiness Checklist

Before submitting your application:

• Confirm that your experience includes field, merchant or sales-related fraud investigation.
• Clearly state the duration and nature of your relevant experience.
• Tailor your CV to SME lending, merchant acquisition and field operations.
• Highlight investigation reports and controls you personally developed.
• Distinguish practical investigation experience from routine AML or transaction-monitoring work.
• Prepare accurate, anonymised examples of relevant cases.
• Confirm your willingness to conduct field visits and travel.
• Ensure that your Bachelor’s degree is clearly shown.
• Review the official application form before submission.
• Verify that the vacancy remains active.

Vacancy Verification

AfriJobSpace reviewed this vacancy against PalmPay Limited’s official recruitment page.

The official page identifies the position as Anti-Fraud Manager, based in Ikeja, Lagos. It describes the role as full-time and mid-level and currently provides an active application form.

The employer did not publish a salary, benefits package or application deadline in the supplied vacancy.

Application Safety

Apply only through PalmPay Limited’s official recruitment page linked through the Apply for Job button.

Do not pay anyone to submit or process an application, arrange an interview or guarantee employment. Do not disclose banking passwords, card details, PINs or one-time security codes during recruitment.

Verify unexpected communication through PalmPay’s independently confirmed official channels.

How to Apply

Interested and qualified candidates should use the Apply for Job button on this page to access PalmPay Limited’s official application form.

Applicants should attach an updated CV that clearly demonstrates field, merchant or sales-related fraud-investigation experience. The employer did not state an application deadline, so candidates should confirm that the official form remains active and apply promptly.