Head of Debt Collections

Job Overview

The Head of Debt Collections is responsible for designing and executing Moniepoint’s debt collection framework across its business and consumer lending divisions. The role focuses on minimizing Loss Given Default (LGD) across a diverse portfolio, from digital-first retail lending to large-ticket corporate financing.

The successful candidate will build the structure, talent, systems and strategies required to manage recovery at scale. The role also requires specialist knowledge of debt litigation and asset recovery, together with a data-driven approach to evaluating recovery tactics and personnel performance.

Job Details

Employer: Moniepoint
Qualification: Bachelor’s degree in a relevant field
Experience: Minimum 7 years of experience in credit/debt recovery, including senior leadership of a recovery function handling high-value non-performing loans
Job Field: Banking & Financial Services
Location: Lagos, Nigeria
Application Deadline: Not specified

About the Organization

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access payments, banking, credit, cross-border and business management tools each month. As Nigeria’s largest merchant acquirer, Moniepoint powers most of the country’s point-of-sale (POS) transactions and processes over $250 billion in digital payment transaction value annually.

Responsibilities

• Design and implement a segmented debt collection framework differentiated by product type, ticket size and delinquency stage, covering early-stage soft collections, hardcore legal recovery, restructuring and write-off pathways.
• Define the organizational structure, recruit high-caliber talent and establish the operational and systems infrastructure required to run recovery at scale, including collections management systems, tracking dashboards and agent or dialer tooling.
• Direct the department’s legal recovery strategy, either directly or through external counsel, while ensuring that all actions comply with applicable financial regulations and debt collection laws.
• Manage high-level engagements with law enforcement agencies, regulatory bodies and external counsel to expedite the resolution of non-performing loans (NPLs).
• Design incentive structures and performance frameworks, including KPIs and commission or fee structures, for the collections and recovery network.
• Drive both recovery rate and cost-to-collect efficiency through the collections and recovery performance framework.
• Continuously train and upskill the collections and recovery network in line with collections strategy and industry best practice.
• Own collections and recovery performance reporting to senior management, including recovery rate, cost of recovery and portfolio-level LGD trends.
• Feed recommendations into credit committee decisions on write-offs and restructuring.
• Collaborate with credit, legal, risk and finance teams to align collections and recovery efforts with underwriting standards and portfolio strategy.

Requirements and Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 7 years of experience in credit or debt recovery, including senior leadership of a recovery function handling high-value non-performing loans.
• Experience across both high-ticket or corporate recovery, including litigation-led and relationship-driven recovery, and high-volume digital or retail collections using analytics-led, behavioral and technology-enabled approaches.
• Strong working knowledge of debt recovery laws, banking regulations and court procedures in Nigeria.
• Familiarity with digital collections infrastructure and tactics, including dialer and CRM systems, SMS, USSD and app-based nudges, propensity-to-pay scoring, and behavioral segmentation for low-ticket, high-volume portfolios.
• Experience designing, building or scaling a recovery or collections function, including organizational design, systems and process build-out, and team hiring.
• Experience overseeing recovery operations with national coverage, including a strong network of legal counsel and law enforcement contacts spanning all six geopolitical zones in Nigeria.
• Excellent negotiation, problem-solving and decision-making skills.
• Strong analytical skills, with the ability to interpret financial and portfolio data to guide recovery strategy.

Relevant skills include loan recovery and collections strategy across high-ticket and digital or retail portfolios; credit risk management; data analytics, propensity scoring and portfolio reporting; digital collections tools and automation; negotiation and conflict resolution; people and performance management; and organizational design and team build-out.

Compensation and Work Conditions

Compensation

Moniepoint offers an attractive salary, pension, health insurance, annual bonus and other benefits.

Culture and Learning

• A people-first culture that prioritizes the well-being of team members.
• An environment where opinions carry weight and voices are heard.
• A respectful and inclusive workplace that values diversity.
• A learning and development-focused environment with knowledge sharing, training and regular internal technical talks.

Recruitment Process

1. A preliminary phone call with the recruiter.
2. An interview with one of Moniepoint’s credit business leads.
3. A behavioral and technical interview with a member of the Executive team.

Quick Eligibility Check

• Minimum qualification: Bachelor’s degree in a relevant field
• Required experience: Minimum 7 years of experience in credit/debt recovery, including senior leadership of a recovery function handling high-value non-performing loans
• Verified duty station: Lagos, Nigeria
• Core requirement: Strong working knowledge of debt recovery laws, banking regulations and court procedures in Nigeria
• Core requirement: Experience across high-ticket or corporate recovery and high-volume digital or retail collections
• Core requirement: Experience designing, building or scaling a recovery or collections function
• Core requirement: National recovery operations coverage spanning all six geopolitical zones in Nigeria

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Banking & Financial Services skills stated in this vacancy.
• Confirm that the vacancy is still open before submitting your application.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 22, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the verified application channel provided on this page. Do not pay anyone to submit or process your application. Verify unexpected recruitment messages with the named employer or authorized recruiter through an independently confirmed contact channel.

How to Apply

Interested and qualified candidates should use the verified application or recruitment channel supplied for this vacancy through the Apply for Job button on this page.