Job Overview

Apply for the Medical Assistant position at IOM Lagos. Support migrant health services through data processing, medical records, appointments, and applicant assistance.

Medical Assistant Job at IOM – Lagos, Nigeria

Behind every successful migration health assessment process is a team that ensures applicants receive accurate information, proper scheduling, and reliable administrative support. The International Organization for Migration (IOM) is hiring a Medical Assistant to support its Migration Health Assessment Centre (MHAC) in Lagos.

This contract position is suitable for professionals with experience in healthcare administration, data management, customer support, or medical information processing. The successful candidate will help migrants and applicants navigate health assessment procedures while ensuring accurate records, effective communication, and smooth clinic operations.

Job Overview

Position: Medical Assistant
Organization: International Organization for Migration (IOM)
Location: Lagos, Nigeria
Employment Type: Contract
Job Category: Medical / Healthcare
Application Deadline: August 13, 2026

About the International Organization for Migration (IOM)

Established in 1951, the International Organization for Migration (IOM) is the leading intergovernmental organization working in the field of migration.

IOM collaborates with governments, international organizations, and humanitarian partners worldwide to support safe and organized migration. Through its Migration Health programmes, the organization provides health assessments and related services for migrants and refugees preparing for relocation.

Role Summary

The Medical Assistant will provide administrative and client support services within IOM’s Migration Health Assessment Centre (MHAC).

The role involves assisting migrants with health assessment information, managing appointment schedules, processing applicant data, maintaining records, and supporting communication between applicants, medical teams, and service partners.

The successful candidate may work within either the reception and data processing unit or the call centre, requiring flexibility and the ability to manage different responsibilities based on operational needs.

Key Responsibilities

Migrant Support and Health Assessment Information

The Medical Assistant will:

• Provide clear information to migrants regarding health assessment procedures and IOM services.
• Respond to applicant questions through phone and email communication.
• Support applicants throughout different stages of the health assessment process.
• Communicate important messages between migrants and healthcare staff.

Call Centre and Appointment Coordination

Responsibilities include:

• Registering applicants in IOM databases.
• Scheduling and confirming medical appointments.
• Maintaining appointment records and daily processing lists.
• Preparing lists of applicants scheduled for health assessments.
• Supporting customer satisfaction monitoring activities.
• Maintaining accurate daily statistics related to health services.

Reception and Data Processing Support

The role also requires:

• Receiving applicants and explaining registration procedures.
• Verifying applicant identities and entering biodata into approved systems.
• Capturing applicant photographs using approved devices.
• Printing medical forms, consent documents, and related paperwork.
• Receiving medical examination documents, X-rays, and reports from relevant offices and physicians.
• Updating records and submitting documents for quality review.
• Preparing and organizing medical files during mobile migration health assessment activities.

Document Management and Administrative Support

The successful candidate will:

• Transmit completed medical documents and related files through approved electronic or courier systems.
• Ensure accurate contact information is used for document delivery.
• Track courier information and communicate delivery details when required.
• Maintain organized filing systems for letters, reports, emails, forms, and medical documents.
• Support administrative processes related to payment verification documents and records.
• Complete additional duties assigned by supervisors.

Qualifications and Experience

Applicants should meet one of the following requirements:

Education Requirements

Option 1:

• University degree in Computer Science, Information Technology, Information Management, Statistics, Social Sciences, Business Administration, or a related field.
• Minimum of two years of relevant work experience.

Option 2:

• Secondary School Diploma.
• Minimum of four years of relevant work experience.

Additional certification or training in IT, computer applications, or data entry is an advantage.

Professional Experience

Candidates should have experience in areas such as:

• Computer-based data entry and information management.
• Data processing, reporting, and analysis.
• Customer service or call centre operations in a busy environment.
• Healthcare administration or medical support settings.

Additional advantages include:

• Knowledge of medical terminology.
• Previous experience with NGOs or international organizations.
• Experience with document management and administrative filing systems.
• Experience supporting medical or humanitarian programmes.

Skills and Competencies

Successful candidates should demonstrate:

Technical Skills

• Strong computer literacy, including Windows operating systems and Microsoft Office applications.
• Good knowledge of Excel, Word, PowerPoint, Publisher, and SharePoint.
• Ability to manage digital records accurately.
• Data entry skills with strong attention to detail.
• Typing speed of at least 60 words per minute.

Communication Skills

The ideal candidate should have:

• Excellent verbal and written communication skills.
• Strong interpersonal abilities when working with diverse groups.
• Ability to provide professional support to migrants and stakeholders.
• Customer-focused approach and patience when handling different situations.

Work Management Skills

Candidates should be able to:

• Work independently with minimal supervision.
• Manage multiple tasks and deadlines effectively.
• Maintain accuracy when handling sensitive information.
• Adapt to flexible schedules and changing operational requirements.

Career Insight for Applicants

Medical Assistant roles within international organizations often combine healthcare support, administration, technology, and customer service. Employers value candidates who can manage confidential information, communicate effectively with diverse communities, and maintain accuracy in fast-paced environments.

Applicants should highlight experience with data management, healthcare administration, customer support, and digital systems when preparing their CV.

How to Apply

Interested and qualified candidates should apply through the International Organization for Migration – IOM on fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com

Applicants should ensure their CV clearly demonstrates relevant education, computer skills, administrative experience, communication abilities, and any previous work with healthcare or humanitarian organizations.