FairMoney Recovery Manager Job in Port Harcourt

FairMoney is hiring a Recovery Manager in Port Harcourt with 6+ years of lending-sector recovery experience and at least 2–3 years in senior leadership.

Job Overview

FairMoney is recruiting a Recovery Manager for a full-time hybrid position in Port Harcourt, Rivers State. The successful candidate will lead loan-recovery operations, oversee field teams and implement strategies aimed at recovering overdue loans and reducing non-performing loan ratios.

The position also involves enforcing credit terms in accordance with internal policies, ethical collection standards and applicable Central Bank of Nigeria regulations. The Recovery Manager will supervise field recovery officers, zonal supervisors and third-party agents while monitoring their productivity and compliance.

Applicants need a bachelor’s degree in Business, Finance, Economics, Accounting or a related discipline. They must also have more than six years of field-recovery experience in the financial lending industry, including at least two to three years in a senior leadership or field-supervision position.

Job Details

• Company: FairMoney
• Job Title: Recovery Manager
• Location: Port Harcourt, Rivers State
• Job Type: Full Time
• Work Arrangement: Hybrid
• Qualification: Bachelor’s degree
• Experience: More than six years
• Job Field: Risk Management and Compliance
• Salary: Not specified
• Application Deadline: Not specified

About FairMoney

FairMoney is a digital platform in Nigeria that provides customers with access to loans through its Android application.

Key Responsibilities

Recovery Strategy and Operational Leadership

The Recovery Manager will develop and implement field-recovery strategies that support the reduction of the company’s portfolio at risk. Responsibilities will include:

• Establishing field-recovery strategies and operating priorities.
• Setting clear targets and key performance indicators for recovery teams.
• Developing zonal recovery plans.
• Defining daily activity expectations for field personnel.
• Monitoring performance against the established targets.
• Leading recovery operations in accordance with company policies and approved procedures.

Field Recovery Coordination

The successful candidate will coordinate field activities involving overdue borrower accounts by:

• Overseeing visits to borrowers.
• Supervising skip-tracing activities.
• Coordinating customer-location validation.
• Managing the escalation of recovery cases.
• Tracking field activities using the company’s digital tools.
• Ensuring field personnel maintain suitable activity records.

Loan Recovery and Settlement Management

The Recovery Manager will oversee the handling of overdue loans and related settlement decisions. Duties will include:

• Monitoring recovery progress.
• Reviewing cases that require restructuring or settlement consideration.
• Approving restructuring or settlement offers within delegated authority.
• Ensuring that credit terms are applied consistently.
• Supporting timely action on overdue accounts.

Risk and Regulatory Compliance

The position requires careful oversight of recovery practices to ensure compliance with relevant rules and ethical standards. The manager will:

• Ensure recovery activities comply with CBN Consumer Protection Regulations.
• Apply relevant credit-risk guidelines.
• Promote ethical debt-collection practices.
• Conduct periodic audits of field actions.
• Identify and address potential misconduct or fraud.
• Prevent undue harassment of customers during the recovery process.

Team Leadership

The Recovery Manager will oversee the people responsible for field-recovery activities by:

• Recruiting field recovery officers where required.
• Training recovery personnel.
• Supervising field recovery officers and zonal supervisors.
• Managing contract agents and other third-party recovery personnel.
• Monitoring productivity and compliance across the team.
• Providing clear performance expectations and operational direction.

Stakeholder Collaboration

The successful candidate will coordinate with several internal departments to ensure that recovery cases are handled comprehensively. This will involve working with:

• Credit.
• Collections.
• Risk.
• Legal.
• Operations.
• Customer Service.

The manager may also liaise with community leaders, law-enforcement personnel and local authorities when such engagement is required and permitted.

Reporting

The Recovery Manager will prepare reports for senior management covering:

• Recovery performance.
• Field-team activities.
• Progress against targets and key performance indicators.
• Operational risks or compliance issues.
• Areas requiring management attention.

Process and Technology Improvement

The role also involves improving the systems and procedures used in recovery operations. Responsibilities will include:

• Reviewing field-recovery processes.
• Improving route planning.
• Strengthening customer-tracking methods.
• Improving reporting structures.
• Developing standard operating procedures for field escalations.
• Establishing procedures for repossessions.
• Developing processes for collateral realisation.

Qualifications and Experience

Applicants should possess:

• A bachelor’s degree in Business, Finance, Economics, Accounting or a related field.
• More than six years of field-recovery experience in the financial lending industry.
• At least two to three years of experience in a senior leadership or field-supervisory role.
• Familiarity with CBN Microfinance Guidelines.
• Knowledge of debt-recovery laws.
• Understanding of ethical collection standards.

An MBA or relevant professional certification will be considered an added advantage.

What the Employer Offers

FairMoney states that the successful candidate will receive:

• Private health insurance.
• A pension plan.
• Paid time off.
• A hybrid working arrangement.
• Training and development.

Recruitment Process

The stated recruitment process consists of:

1. A screening interview with a member of the Talent Acquisition team.
2. A technical interview with the Head of In-house Collections.
3. A final interview with the Director of Merchant Lending.

How to Apply

Interested and qualified candidates should review the role requirements carefully and submit their application through FairMoney’s official recruitment platform using the Apply button on this page.