State Business Manager – Niger State

Job Overview

The State Business Manager will plan, monitor and ensure achievement of customer and revenue market share objectives for zonal operations. The role supervises and influences multiple teams to deliver operational excellence across network operations, customer service, channel management and market expansion.

The position covers prepaid and postpaid customer growth, zonal revenue performance, channel satisfaction, distribution expansion, network coverage and quality, showroom experience, and employee engagement.

Job Details

Employer: Airtel Africa- Nigeria
Job Type: Full Time
Qualification: Bachelor’s degree in Management or a related Social Sciences discipline
Preferred Qualification: Master of Business Administration
Experience: Minimum of 12 years’ experience in retail sales, preferably in the telecommunications, FMCG or manufacturing industry, including at least 4 years at middle-management level
Job Field: Sales / Business Development
Location: Nigeria
Application Deadline: September 29, 2026

About the Organization

Airtel Africa – Nigeria promotes a working culture built around passion, energy, innovation and an entrepreneurial spirit. The organization emphasizes diversity and inclusion, adapts solutions to enrich the communities it serves, and operates across different companies in Africa.

Airtel Africa is an equal opportunity employer committed to diversity and inclusion in the workplace.

Responsibilities

Prepaid Customer Growth

• Identify and formulate zonal sales strategies to drive gross additions.
• Monitor churn and grace periods.
• Supervise acquisition health and compliance on activations.
• Oversee activation of connections within the stipulated turnaround times.

Postpaid Customer Growth

• Identify and formulate zonal sales strategies to drive gross additions.
• Monitor churn and grace periods.
• Supervise acquisition health and compliance on activations.
• Oversee activation of connections within the stipulated turnaround times.

Zone Revenue Performance

• Identify and formulate customer service development strategies to improve collections and bad-debt performance across the zone.
• Propose and drive value-added service upselling activities.
• Drive the reduction of recharge turnovers, first-bill churn and zero recharge.

Channel Satisfaction

• Audit and review channel partners and distributors to support healthy return on investment.
• Monitor timely disbursement of claims to the market and regular trade service.
• Conceptualize, design and implement channel delight activities.

Distribution Expansion

• Identify and formulate zonal sales strategies to expand distribution across showrooms and Dealer Service Agents.
• Ensure expansion aligns with the dimensioned number of active Easy Charge outlets.
• Establish SIM-selling outlets and other categories of retail outlets as a percentage of Easy Charge outlets.

Network Coverage and Quality

• Support network optimization.
• Oversee return on investment and deployment for new sites.
• Follow through on cell availability, call quality and the reduction of site outages within the zone.

Showroom Experience

• Identify and formulate customer service delivery strategies to improve customer satisfaction scores.
• Ensure standard infrastructure is provided at zonal showrooms.
• Ensure showroom employees are upskilled through industry training and certifications relevant to their roles.

Employee Engagement

• Achieve employee engagement scores in line with the engagement target for the business area.
• Continuously motivate frontline employees through leadership by example.
• Implement action plans addressing hygiene issues and related concerns.

Requirements and Qualifications

• Bachelor’s degree in Management or a related Social Sciences discipline.
• Excellent understanding and implementation of Route-to-Market and Go-to-Market strategies.
• Extensive sales and business development experience with proven expertise in revenue generation and growth.
• Excellent product knowledge.
• Excellent relationship management, numerical acumen and analytical thinking skills.
• Excellent presentation and communication skills.
• Excellent and proven leadership skills.
• Ability to work as an independent, confident and objective team player.
• Strong attention to detail.
• Ability to drive execution excellence.
• Strong customer-centric orientation.

Quick Eligibility Check

• Minimum qualification: Bachelor’s degree in Management or a related Social Sciences discipline
• Preferred qualification: Master of Business Administration
• Required experience: Minimum of 12 years’ experience in retail sales, preferably in the telecommunications, FMCG or manufacturing industry, including at least 4 years at middle-management level
• Verified duty station:Airtel Africa –  Nigeria
• Employment type: Full Time
• Core requirement: Excellent understanding and implementation of Route-to-Market and Go-to-Market strategies
• Core requirement: Extensive sales and business development experience with proven revenue generation and growth expertise
• Core requirement: Excellent product knowledge
• Core requirement: Strong customer-centric orientation
• Application deadline: September 29, 2026

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• If applicable, make the preferred qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Sales / Business Development skills stated in this vacancy.
• Submit through the verified application channel before the stated deadline.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 23, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the verified application channel provided on this page. Do not pay anyone to submit or process your application. Verify unexpected recruitment messages with the named employer or authorized recruiter through an independently confirmed contact channel.

How to Apply

Interested and qualified candidates should submit their application through Airtel Nigeria’s verified recruitment channel using the Apply for Job button on this page.