Job Overview

FairMoney is seeking a Head of Collections – Strategy & Analytics to take full ownership of collections performance and lead a multi-horizon strategy covering short-term cash optimisation, mid-term recovery improvement, and long-term customer behaviour change. The role combines collections strategy, analytics, experimentation, leadership development, and cross-functional influence across Risk, Product, Technology, Customer Experience, and Data Science.

The successful candidate will be accountable for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics. They will be expected to improve collections outcomes while protecting long-term customer value, using system and process improvements to reduce escalations and repeat failure points.

Job Details

Employer: FairMoney
Job Type: Full Time
Qualification: First degree in a related field of study
Experience: Minimum of 8 years of proven experience in Collections with good leadership experience
Job Field: Risk
Location: Willingness to spend at least one week per month in Nigeria
Work Arrangement: Hybrid

About the Organization

FairMoney is a mobile banking institution specialising in extending credit to emerging markets. Established in 2017, the company operates primarily within Nigeria and has secured nearly €50 million in funding from global investors including Tiger Global, DST, and Flourish Ventures.

The company is building a mobile banking platform and point-of-sale solution for emerging markets. Its services have expanded from a digital microcredit application for Android and iOS devices to include current accounts, savings accounts, debit cards, and POS solutions for merchants and agents. FairMoney’s workforce includes talent from more than 27 nationalities and supports its mission of reshaping financial services for underserved communities.

Responsibilities

• Take full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics.
• Own outcomes and actively shape upstream inputs from Risk, Product, Customer Experience, and Technology to improve downstream collections performance.
• Design and execute collections strategies across short-term cash optimisation, mid-term recovery improvement, and long-term customer behaviour change.
• Build structured approaches to early- and late-stage collections, including segmentation-driven treatment strategies and behavioural and incentive-based interventions.
• Introduce clear experimentation frameworks using control-versus-test approaches and return-on-investment-driven rollouts.
• Use data to guide decisions and work closely with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness, unit economics, and the return on investment of collections actions.
• Require transparent, decision-ready reporting with clear accountability.
• Build a high-calibre leadership bench within Collections, upgrade talent where required, and develop leaders rather than only agents.
• Create a culture of accountability, ownership, and continuous improvement.
• Influence Product, Risk, Technology, and Customer Experience, challenging design or policy decisions that harm recoveries.
• Represent collections as a respected and firm voice in senior leadership and ExCo forums.
• Improve collections outcomes without damaging long-term customer value, balancing firmness with fairness through smarter design.
• During the first 90 days, take ownership of collections performance and escalations, establish visibility on cash, arrears, roll-rates, and recovery drivers, identify high-impact structural blockers, develop a data-backed transformation roadmap with priorities and owners, and reset accountability standards and leadership expectations.
• Within the first six months, demonstrate measurable improvement in cash collected, late-stage roll-rates, cash-to-arrears ratios, and cash-to-instalment ratios; implement segmentation-driven treatment strategies at scale; reduce escalations and repeat failure points through system and process redesign; and strengthen the leadership bench with clear successors and upgraded capability.

Requirements and Qualifications

• A minimum of a first degree in a related field of study.
• A minimum of eight years of proven experience in Collections, together with good leadership experience.
• Senior leadership experience in collections within lending, fintech, or credit-led businesses.
• A proven track record of turning around or materially improving collections performance.
• Experience operating in data-rich, fast-moving environments.
• Willingness to spend at least one week per month in Nigeria.

The recruitment process includes a screening interview with a member of the Talent Acquisition team, a technical interview with the Global Head of Operations, a business case study, and a final interview with the Chief Credit Officer.

Compensation and Work Conditions

• Remote work, with significant overlap with Central European Time required.
• 25 days of paid vacation for B2B contractors.
• Sick and public holidays for B2B contractors.
• Training and development budget.
• Paid company business trips.
• Relocation allowance.

Quick Eligibility Check

• Minimum qualification: First degree in a related field of study
• Required experience: Minimum of 8 years of proven experience in Collections with good leadership experience
• Verified duty station: Nigeria
• Employment type: Full Time
• Work arrangement: Remote
• Core requirement: Senior leadership experience in collections within lending, fintech, or credit-led businesses
• Core requirement: Proven track record of turning around or materially improving collections performance
• Core requirement: Experience operating in data-rich, fast-moving environments
• Core requirement: Willingness to spend at least one week per month in Nigeria

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Risk skills stated in this vacancy.
• Confirm that the vacancy is still open before submitting your application.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 4, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the official employer channel provided on this page. Do not pay anyone to submit or process your application, and verify unexpected recruitment messages directly with the employer.

How to Apply

Interested and qualified candidates should submit their application through the employer’s official application platform using the Apply for Job button on this page.