Senior Manager – Charging, Payments and Subscriptions

Job Overview

MTN Nigeria is recruiting a Senior Manager – Charging, Payments and Subscriptions to lead the operation, support and continued development of its Intelligent Network and Value-Added Services environments.

This is a senior technology-management position covering network performance, system availability, capacity planning, release management, vendor oversight and the integration of new services. The successful candidate will help ensure that MTN’s charging, prepaid and value-added service platforms can support subscriber growth and evolving business requirements.

The position is part of the Information Technology division, reports to the General Manager – IT Operations and operates on a hybrid basis from MTN Nigeria’s Lagos office at Falomo Roundabout, Ikoyi.

Key Vacancy Information

• Employer: MTN Nigeria Communications Plc 
• Job identification: 7802
• MTN job category: MTN Level 3H
• Job Type: Full Time
• Job Field: ICT / Computer
• Division:Information Technology
• Job Level: Senior
• Reports to: General Manager – IT Operations
• Location: MTN Nigeria – Lagos Office, Falomo Roundabout, Ikoyi
• Work arrangement: Hybrid
• Qualification: First degree in Engineering, Computer Science or a related field
• Experience: 9–17 years
• Management experience: At least three years in a management role
• Relevant industry experience: At least three years
• Language: Fluency in English; knowledge of the country’s language is preferable
• Application deadline: October 12, 2026, at 11:55 PM WAT
• Salary: Not specified

Purpose of the Position

The Senior Manager will oversee IN/VAS operations and provide leadership across the design, planning, optimisation, support and maintenance of Intelligent Network and Value-Added Services platforms.

The role also supports the development and integration of innovative services that depend on MTN’s charging, prepaid, messaging and service-layer infrastructure.

This requires a combination of technical knowledge, operational governance, commercial awareness, vendor management and long-term network planning.

Translating Business Growth into Technology Requirements

A central responsibility of the role is converting MTN Nigeria’s business plan and subscriber-growth assumptions into practical technology requirements.

The successful candidate will:

• Assess the effect of projected subscriber growth on Intelligent Network and VAS capacity.
• Translate business requirements into charging, service-creation and application-development needs.
• Provide technical input for long-term platform planning.
• Anticipate additional call-attempt and signalling-traffic requirements.
• Align platform capacity with expected service demand.
• Contribute relevant network-growth information to MTN’s wider business-planning process.

Candidates should be able to explain how they have previously connected business forecasts to infrastructure, software or capacity decisions.

IN/VAS and Prepaid Platform Operations

The position is responsible for maintaining the performance and availability of VAS and prepaid systems.

Key responsibilities include:

• Monitoring the status and performance of relevant network elements.
• Managing the performance and availability of VAS and prepaid platforms.
• Reviewing faults affecting VAS and prepaid systems.
• Conducting trend analysis to identify recurring operational problems.
• Ensuring core, Intelligent Network and VAS performance remains aligned with defined KPAs and KPIs.
• Coordinating corrective action when service performance falls below agreed requirements.
• Maintaining processes and procedures needed to manage the operating environment.

The role requires an understanding of how platform availability, network performance and fault management affect customer-facing services.

Capacity Planning and Network Performance

The Senior Manager will develop and apply strategies for effective capacity planning across IN/VAS nodes.

This includes:

• Forecasting long-term network growth.
• Evaluating call-attempt and signalling-traffic utilisation.
• Monitoring platform performance against expected demand.
• Analysing whether existing capacity can support future subscriber and service growth.
• Aligning IN and VAS nodes with approved network designs and plans.
• Supporting timely capacity provisioning.
• Providing planning information for business and investment decisions.
• Ensuring capacity risks are identified before they affect service delivery.

Applicants should highlight previous work involving capacity forecasting, performance analysis or infrastructure planning.

OSS, BSS, IN and VAS Delivery

The successful candidate will plan, monitor and support the delivery of OSS, BSS, IN and VAS systems in line with MTN’s business plan.

The role may involve coordination across several technology environments rather than responsibility for a single isolated platform.

Relevant work includes:

• Aligning system-delivery priorities with business requirements.
• Coordinating technical and operational stakeholders.
• Supporting service integration across functional platforms.
• Ensuring required system outputs are delivered.
• Monitoring whether operational platforms meet agreed service expectations.
• Identifying dependencies that could affect implementation or availability.
• Helping maintain effective technical governance across the supported environment.

New Products and Service Integration

The position will oversee architectural service design and the integration of new products and services within MTN.

Responsibilities include:

• Assessing how new services can use existing service-layer capabilities.
• Coordinating the technical integration of new and innovative products.
• Overseeing products and services that interact with different functional systems.
• Supporting services that may involve platforms such as CS 5.0, GPRS and SMS.
• Evaluating technical dependencies before implementation.
• Ensuring new services are aligned with the existing operating environment.
• Monitoring the transition of approved services into operation.

The vacancy does not identify specific products currently under development. Applicants should avoid assuming responsibility for services not included in the official listing.

Release and Change Coordination

The Senior Manager will oversee release-management planning and control system installations and commissioning activities.

This includes:

• Coordinating planned platform installations.
• Managing commissioning activities.
• Evaluating operational readiness before releases.
• Ensuring relevant teams and vendors understand implementation requirements.
• Monitoring risks connected to system changes.
• Supporting controlled transitions into the production environment.
• Confirming that new or updated systems meet operational requirements.

Candidates should provide examples of releases, deployments or commissioning activities they previously managed.

Vendor, Contract and Service-Level Management

External suppliers and technology vendors form an important part of this position.

The Senior Manager will:

• Participate in selecting suitable technologies.
• Contribute to supplier evaluation and selection.
• Negotiate or manage relevant supplier contracts.
• Monitor vendor performance.
• Ensure vendors comply with agreed service levels.
• Address delivery or performance issues with suppliers.
• Monitor operational outputs against service-level agreements and operational-level agreements.
• Maintain working relationships across a multi-vendor network environment.

Relevant experience in contract negotiation, vendor governance or service-level compliance should be clearly presented in the application.

Processes, People and Operational Governance

The successful candidate will create and maintain processes for managing people, systems and operational activities.

This includes:

• Defining clear operational procedures.
• Allocating responsibilities across relevant teams.
• Monitoring compliance with established processes.
• Coordinating technical and business stakeholders.
• Supporting consistent incident, fault and release-management practices.
• Ensuring operational requirements are properly documented.
• Maintaining accountability for the delivery of agreed system outputs.

Because this is an MTN Level 3H position, applicants should demonstrate both technical depth and experience leading people or complex operational functions.

Technology and Industry Awareness

The role requires continued awareness of developments affecting Intelligent Networks, charging, VAS and related technologies.

The successful candidate will:

• Monitor relevant international technology trends.
• Review industry practices connected to supported platforms.
• Evaluate developments that may affect MTN’s systems or services.
• Act as a subject-matter expert on Intelligent Network and VAS design.
• Provide informed guidance on capacity planning and technology selection.
• Help the organisation assess the operational relevance of emerging technologies.

Applicants should be prepared to explain how they keep their technical knowledge current and evaluate new technologies without disrupting existing services.

Budget and Commercial Responsibilities

The official vacancy requires experience in CAPEX and OPEX budget preparation.

Relevant responsibilities may include:

• Providing technical information for capital-expenditure planning.
• Supporting operating-expenditure forecasts.
• Connecting capacity requirements to investment decisions.
• Evaluating technology and supplier costs.
• Monitoring whether proposed spending aligns with operational priorities.
• Supporting commercial discussions with vendors and suppliers.

The source does not publish the value of the budgets managed by this position.

Qualifications

Applicants should have:

• A first degree in Engineering, Computer Science or a related discipline.
• Fluency in English.
• Knowledge of the applicable country language, which MTN identifies as preferable.

A master’s degree will be considered advantageous but is not listed as a mandatory requirement.

Experience Requirements

Candidates should have between nine and seventeen years of professional experience, including:

• At least three years in a management position.
• At least three years within a relevant sector or industry.
• Experience in Core, Intelligent Network or VAS planning or operations.
• Exposure to software technology.
• Contract-negotiation experience.
• Experience managing multi-vendor network operations.
• CAPEX and OPEX budget-preparation experience.
• Fixed-network deployment experience.
• Detailed knowledge of long-term network-growth forecasting.
• Experience providing planning input to a company business plan.

Experience working across different cultures and geographical locations will be advantageous.

Evidence to Highlight in Your CV

Applicants can strengthen their application by clearly presenting:

• The IN, VAS, prepaid, charging, OSS or BSS platforms they supported.
• The scale and availability requirements of systems they managed.
• Network-capacity forecasts they prepared.
• Recurring faults they identified through trend analysis.
• Improvements made to platform availability or performance.
• System releases, installations or commissioning activities they managed.
• Vendors and technology contracts they supervised.
• SLA or OLA performance they monitored.
• CAPEX and OPEX budgets they helped prepare.
• Teams, functions or technical specialists they managed.
• New products or services they helped integrate.
• Multi-vendor or multi-country environments in which they worked.

Candidates should only provide achievements and figures that are accurate and can be verified or explained during recruitment.

Topics to Prepare for an Interview

Based on the published responsibilities, applicants may prepare examples involving:

• Converting subscriber-growth forecasts into network-capacity requirements.
• Managing a serious fault affecting a prepaid or VAS platform.
• Improving availability across a critical production system.
• Planning and controlling a major system release.
• Handling a vendor that failed to meet an agreed SLA.
• Forecasting call-attempt or signalling-traffic growth.
• Selecting a technology for integration into an existing environment.
• Preparing CAPEX or OPEX requirements.
• Coordinating service delivery across different technical teams.
• Introducing a new product without affecting existing services.

These are preparation suggestions based on the vacancy and are not confirmed MTN interview questions.

Vacancy Verification

AfriJobSpace reviewed this vacancy against MTN Nigeria’s official recruitment information.

The position carries Job Identification 7802, is classified as MTN Level 3H, and belongs to the Information Technology division.

Candidates should verify that the vacancy remains open on MTN Nigeria’s official career portal before submitting an application.

Recruitment Safety

MTN Nigeria states that it does not request payments during job applications, CV reviews, interviews, meetings or final recruitment processing.

Applicants should not pay an agent, individual or third party to submit, process or guarantee an application.

Suspected fraudulent recruitment activity involving MTN’s name may be reported through MTNN.ForensicServices@mtn.com.

How to Apply

Interested and qualified candidates should use the Apply for Job button on this page. The button should lead directly to MTN Nigeria’s official Oracle recruitment portal for Job 7802.

Complete the application and submit all required information before 11:55 PM WAT on October 12, 2026.

Applicants accessing the portal from Rwanda or another UTC+2 location may see the closing time as October 13, 2026, at 12:55 AM. Both displays represent the same application deadline.