Job Overview

The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia. The role is responsible for the timely and accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.

Job Details

Employer: Jumia
Job Type: Full Time
Qualification: NYSC Certificate or valid exemption letter
Experience: Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role
Job Field: Logistics and Transportation
Location: Port Harcourt

About the Organization

Jumia is a pan-African e-commerce platform that uses technology to provide convenient and affordable online services to customers while helping businesses grow through its platform.

Its operations are built around a marketplace, supported by Jumia Logistics and the Jumia Pay digital payment and fintech platform. Jumia has over 3,000 employees and is backed by local and international talent and high-profile shareholders. The company is committed to creating a sustainable impact in Africa and was the first technology company in Africa to be listed on the New York Stock Exchange in April 2019.

Responsibilities

• Lead and supervise Last Mile Delivery Operators and Associates to ensure timely and accurate door delivery operations.
• Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
• Monitor driver-customer communication to support a positive delivery experience.
• Coach and develop delivery associates to improve day-to-day delivery productivity.
• Provide guidance, training, and support to team members.
• Conduct regular performance evaluations and provide feedback that encourages continuous improvement.
• Monitor team performance and KPIs, including on-time delivery, customer satisfaction, closed success rate, and vehicle utilisation, and take corrective action when needed.
• Promote road safety and risk mitigation practices among delivery teams.
• Coordinate with Warehouse Operations, Network, and Customer Service to resolve delivery exceptions and escalations.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
• Foster a positive and collaborative work environment focused on continuous improvement.

Requirements and Qualifications

• Experience in logistics operations, transportation, or last-mile delivery services, including leadership or supervisory experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Proficiency in technology tools for route planning, tracking, and reporting, such as GPS and route optimisation software.
• NYSC Certificate or a valid exemption letter.
• Based in Port Harcourt.

Compensation and Work Conditions

What the Employer Offers

• A unique experience in an entrepreneurial yet structured environment.
• An opportunity to have a strong impact on building the African e-commerce sector.
• The opportunity to become part of a highly professional and dynamic team.

Career Growth

Jumia identifies personal and professional growth as a longer-term objective and aims to train the next generation of leaders.

Quick Eligibility Check

• Minimum qualification: NYSC Certificate or valid exemption letter
• Required experience: Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role
• Verified duty station: Port Harcourt
• Employment type: Full Time
• Core requirement: Strong leadership and management skills
• Core requirement: Excellent communication and interpersonal skills
• Core requirement: Strong organisational and problem-solving skills
• Core requirement: Based in Port Harcourt

Application Readiness Checklist

• Make the required qualification easy to verify in the education or certification section of your CV.
• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Logistics and Transportation skills stated in this vacancy.
• Prepare every document or submission item specifically requested by the employer.
• Confirm that the vacancy is still open before submitting your application.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 5, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the official employer channel provided on this page. Do not pay anyone to submit or process your application, and verify unexpected recruitment messages directly with the employer.

How to Apply

Interested and qualified candidates should submit their application through the employer’s official application platform using the Apply for Job button on this page.