Last Mile Team Lead – Door Delivery at Jumia – Port Harcourt

Job Overview

The Last Mile Team Lead supervises Jumia’s last-mile delivery operators in Port Harcourt. The role is responsible for coordinating timely and accurate door deliveries, maintaining a positive customer experience and helping the team meet its operational performance targets.

The position involves assigning delivery tasks, monitoring team performance, coaching delivery associates and working with internal teams to resolve delivery exceptions.

Job Details

Employer: Jumia
Job Type: Full Time
Qualification: Not specified.
Experience: Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role
Job Field: Logistics and Transportation
Location: Port Harcourt, Rivers State, Nigeria

Application Deadline: Not specified

About the Organization

Jumia is a pan-African e-commerce platform that uses technology to provide convenient online services to customers and help businesses reach wider markets. Its operations include an online marketplace supported by Jumia Logistics and the Jumia Pay digital-payment platform. In April 2019, Jumia became the first African technology company listed on the New York Stock Exchange.

Responsibilities

• Lead and supervise Last Mile Delivery Operators and Associates to ensure timely and accurate door delivery operations.
• Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
• Monitor driver-customer communication to support a positive delivery experience.
• Coach and develop delivery associates to improve day-to-day delivery productivity.
• Provide guidance, training, and support to team members.
• Conduct regular performance evaluations and provide feedback that encourages continuous improvement.
• Monitor team performance and KPIs, including on-time delivery, customer satisfaction, closed success rate, and vehicle utilisation, and take corrective action when needed.
• Promote road safety and risk mitigation practices among delivery teams.
• Coordinate with Warehouse Operations, Network, and Customer Service to resolve delivery exceptions and escalations.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
• Foster a positive and collaborative work environment focused on continuous improvement.

Requirements and Qualifications

• Experience in logistics operations, transportation or last-mile delivery services, including leadership or supervisory experience.
• Strong leadership, communication, organisational and problem-solving skills.
• Ability to use route-planning, GPS, tracking and reporting tools.
• A valid NYSC Certificate or exemption letter.
• The candidate must be based in Port Harcourt.

What the Employer Offers

• A unique experience in an entrepreneurial yet structured environment.
• An opportunity to have a strong impact on building the African e-commerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• Access to personal and professional development opportunities within Jumia’s long-term leadership-development objective.

Quick Eligibility Check

• Location requirement: Candidate must be based in Port Harcourt
• Relevant experience: Logistics operations, transportation or last-mile delivery services
• Leadership requirement: Previous leadership or supervisory experience
• Mandatory document: NYSC Certificate or valid exemption letter
• Core skills: Leadership, communication, organisation and problem-solving
• Technical requirement: Ability to use route-planning, GPS, tracking or reporting tools
• Employment type: Full Time

Application Readiness Checklist

• Show evidence of the required experience through relevant roles, dates and measurable responsibilities.
• Tailor your CV to the verified responsibilities and Logistics and Transportation skills stated in this vacancy.
• Ensure that your NYSC certificate or valid exemption letter is ready before starting the application.
• Confirm that the vacancy is still open before submitting your application.

Vacancy Verification

This vacancy was checked by AfriJobSpace on September 5, 2026 against the employer’s official recruitment source. View the official vacancy source.

Application Safety

Apply only through the official employer channel provided on this page. Do not pay anyone to submit or process your application, and verify unexpected recruitment messages directly with the employer.

How to Apply

Interested and qualified candidates should submit their application through Jumia’s official Greenhouse recruitment platform using the Apply for Job button on this page. Applicants should prepare their CV and ensure that the information submitted is complete and accurate.